Professional Product Service Engineer

Job ID: 19610
- Location: ST Engineering Jurong East Bui, SG
- Description:

- ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust as an integrated engineering group, spanning across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

ST Engineering Info-Security strives to strengthen the cyber resiliency of the IT and OT infrastructures against the cyber threats by developing our indigenous capabilities and deepening our cyber domain expertise. We offer cybersecurity products like encryptors, data diode, secure data exchange gateway, trusted workspace solutions, secure mobility devices, etc.

Join our team of highly motivated individuals in the engineering cutting edge solutions that unify both cybersecurity and productivity. As our Product Professional Service Engineer, you will join a team of specialised engineers to deploy, configure and support our indigenous and robustness cybersecurity products.

**Job Description**:

- Participate in the product and project implementation and coordinate new installations, designs and migrations for security technology and solutions.
- Understand customer’s requirements and transform to technical control & technical solution
- Install, configure and upgrade Cyber Security Products
- Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems on the customer's site
- Liaise with vendors and internal team for resolution solutioning for problems encountered.
- Monitor compliance to applicable codes, best practices, security standards and specifications for the delivery of security technology and solutions.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the ICT infrastructure.
- Cooperate and communicate effectively with respective project manager and coordinate with other project participants to deliver functional solutions and provide assistance and technical support.
- Create and maintain technical documentation for reference and reporting.
- Create, oversee and test system integration and security requirements (e.g. system integration test plan, system security acceptance test plan).
- Review findings from vulnerability assessment and penetration testing.
- You will learn system and cyber security knowledge with the team.

**Requirements**:

- experience in the IT industry is an advantage
- Self-motivated and able to manage multiple and complex tasks in a fast-paced environment.
- experience in the IT industry is an advantage
- Self-motivated and able to manage multiple and complex tasks in a fast-paced environment.
- A deep understanding of TCP/IP, DNS, DHCP, routing, switching, firewalls and other network equipment is essential
- Familiarity with network monitoring tools (e.g., Wireshark, SolarWinds, etc.).
- Soft skills - Problem Solving, Communication and Teamwork Skills
- Singaporean Only

Work Location: Jurong East

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.