Maintenance Support Technician
1 week ago
**ABOUT UBERGARD**:
ÜberGard Pte Ltd began its operations in 2009 to provide a one stop centre for research and development of Smart Security Control System and web enabled building facilities system. Leveraging on our experience and commitment, we have successfully developed the innovative product - Intelligent Key Lock Application System (iKLAS) and have won several numbers of contracts in the area of security system.
ÜberGard is a market leader in the manufacturing of key access controls and key management systems. With many prestigious job references, ÜberGard is a growing company with boundless potential both in the local and international markets.
**MAINTENANCE SUPPORT TECHNICIAN
**_JOB RESPONSIBILITIES: _**
- Deliver service and technical support to end-users via phone, remote connection and/or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analysing the symptoms
- Perform testing and commissioning as well as preventive maintenance work on key management systems at customers’ sites
- Follow standard processes and procedures
- Redirect problems to research and development division
- Offer alternative solutions where appropriate with the objective of retaining clients’ business
- Follow up and make scheduled call backs to customers where necessary
- System testing and drafting operational procedure with system information, changes and updates
**_JOB REQUIREMENTS: _**
- Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic with 2 years working experience or equivalent
- Proven working experience in enterprise technical support
- Basic knowledge of Linux systems, utilities and scripting
- Strong problem-solving skills
- Strong and effective team player
- Good written and verbal communication skills
- Preferably have own transport (motorcycle)
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