Executive, Technology Management

5 days ago

Geylang, Singapore Mosque Madrasah Wakaf Shared Services Full time

**JOB DESCRIPTION**

**Responsibilities**

**Technology Management**
- Organise and assist all IT operations, including network administration, system administration, hardware and software maintenance, cybersecurity, and data storage
- Ensure effective deployment, configuration, and support of IT systems
- Liaise with the following clients on operations-related matters:

- MMWSS Users’
- ILHAM Users’
- MUIS Pelita, Fitrah and MBK Users’
- Mosque and Madrasah

**Project Management**
- Execute and coordinate IT-related projects, ensuring timely and within-budget completion
- Work with cross-functional teams to gather requirements, develop project plans, and manage the execution of IT projects
- Guide the Technology Management (TM) team in troubleshooting and problem-solving during project implementation

**Cybersecurity and Compliance**
- Monitor procure

**Stakeholder Collaboration and Training**
- Monitor security protocols and policies to protect the organization from cyber threats
- Ensure compliance with relevant data protection laws, industry standards, and best practices
- Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements

**IT Support and User Training**
- Oversee user support services, ensuring prompt resolution of technical issues
- Manage helpdesk operations and support staff to provide excellent customer service
- Provide training and resources to end-users to enhance productivity and effective use of IT resources

**Vendor Management**
- Negotiate and manage relationships with external IT vendors, consultants, and service providers
- Evaluate vendor performance to ensure delivery aligns with contract terms and service standards

**Project Planning**
- Perform end-to-end procurement activities that include sourcing, evaluating and contract management by policies and guidelines
- Ensure all procurement activities comply with the policies, procedures and processes
- Ensure proper safekeeping of documents for audit purposes
- Track and report on project progress, identify potential risks and issues and recommend corrective actions
- Manage incident and service tickets
- Respond to requests via the ticketing system
- Prepare weekly or monthly status reports for review by the Project Manager
- Any other duties assigned by the Reporting Officer and Management Committee

Job Requirements
- Minimum 3 years working experience in an IT operation environment with at least a professional certification, ITE, Poly or degree in Computer Science/Information Technology, Engineering or other relevant fields related discipline may apply.
- Working Knowledge of IT Operations, systems and Development
- Good communication (written and verbal) and people skills;
- Independent, self-motivated, highly organized and possessing an eye for detail;
- Ability to multi-task and oversee multiple projects simultaneously;
- Flexible, team player and able to work with minimum supervision;
- Ensure confidentiality and reliability of data, information, and intellectual property;
1 year contract, convertible to permanent position.

Preferably to be bilingual in English and Malay (in order to coordinate with various English and Malay speaking stakeholders and clients)

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus

Work Location: In person

Application Deadline: 28/02/2025

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