Manager, Business Process Analyst

2 weeks ago


Singapore National University Health System Full time

**Manager, Business Process Analyst**

You will be working directly with cross-functional business leads to analyse and improve existing practices for NUHS Business Office Group Shared Services.

You are expected to:

- Conduct current-state process analysis, root-cause analysis and design processes and controls that are in line with Business Office service growth.
- Develop Business Office Shared Services process efficiency Key Performance Indicators (KPIs)
- Ensure compliance to MOH policies on patient financing, Medifund Policy, CPF Board Policy, Hospital Policies and Business Office Shared Services Standard Operating Procedures (SOPs).
- Perform control self-assessment (CSA) to assess, monitor and document the processes and controls in the group CSA reporting
- Partner with Data Protection Office to develop and improve on existing controls and processes in compliance with PDPA Act
- Lead the investigation and escalation protocol for any PDPA breach incidents
- Summarise and communicate to management team on key issues, risks and business impact of controls deficiencies and track remediation to completion
- Participate in projects and system implementation in term of controls and risk assessment
- Work closely with internal and external auditors

**The Requirements**
- Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 5 to 7 years’ experience in audit or compliance. Experience in healthcare industry will be an advantage.
- Proficient in Process Redesign, SAP and Microsoft Office suite
- Organized, detail-oriented and able to work independently
- Possess strong analytical and problem solving skills
- Good verbal communication and presentation skills
- Motivated, proactive and optimistic about challenges



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