Networking Senior Analyst

**Req ID**: 214606

We are currently seeking a Networking Senior Analyst to join our team in Singapore, Central Singapore (SG-01), Singapore (SG).
- Providing infrastructure support services for all network services
- Primary business escalation for Network services disruption.
- Work with Regional and Global operation in network initiatives and requirements.
- Represent as the contact point of country for the corresponding domain
- Interface with the various business in implementation for major initiative.
- Encourage and motivate the team to achieve the best performance and in meeting customer needs.
- Responsible for overall compliance of in-country network infrastructure in accordance with global guideline.
- Conduct peer review of the team deliverables
- Work with various Regional Network ops, Integration, Global and CATE in network consolidation and cost saving initiative.
- Coordinate and plan with Global to ensure required VTM patches are being remediated on timely basis.
- Perform change review and approval for Network / Voice platform changes.
- Perform entitlement review for staffs, user id, and access for country services.
- Coordinate with Global and regional to manage and track End of Life for the network platform devices. Plan and work with Regional and country management on remediation plan.
- Working with various vendors for network services to reduce cost as part of Citibank optimization initiative
- Provide after hour support escalation in term of operational support for network infrastructure as needed.
- Assist GCC/NCIS in on-site troubleshooting of network devices, B2B & leased circuits related issues.
- Assist GCC/NCIS for on-site network device replacements/installation for RMA.
- Assist GCC/NCIS to escalate to local PTT management chains during pro-long leased circuits outages, especially when local language support is required.
- Assist PSO team for on-site troubleshooting of existing firewalls, coordinate for RMA replacement of faulty firewalls, and replacement/installation of end-of-life firewalls
- Assist GCC/NCIS/PSO/in-country desktop teams on installation, troubleshooting and patching cabling related activities and ensuring accurate cable patching record for all in-country Technology and Comms rooms.
- Perform daily health check and monitoring for NAC (Network Access Controller) located on various in-country physical location; work with credit-card authorization unit to resolve any connectivity issues related with operationality of NAC infrastructure.
- Assist country technology team to identify various IP and TCP ports required for additional firewall rules.
- Assist business for non-standard CTI infrastructure telecommunication requirements such as provisioning of ADSL line, 3G/4G wireless devices for Business road show, etc.
- Coordination with network capacity team to validate identify lease circuits capacity related issue by either upgrade the network infrastructures or coordinating with Business to accept identified issue as SPOF for the country.
- Coordination with Business and country technology team on periodic schedule COB drill for various in-country campuses and branches.
- Ensuring accurate network devices, circuit inventories, and network diagram are properly updated on Netinfo, TCRS, Aperture, and Asset center database.
- Ensuring accurate inventory of all network devices through asset management various processes such as Physical Asset Tagging, semi-annual physical asset reconciliation and impairment, submission of annual Insurance Questionnaire, and tracking of all inventories movement between locations and RMA devices.
- Schedule periodic link redundancy test for in country Links, IPLC & ATM network links based on country regulatory requirement though RFC and coordinate the testing effort with country Business technology and NCIS.
- Performing periodic oversight and quality review on regional service providers as mandated by country regulatory and prepare service availability reports for periodic review with O&T Head
- Interface with in-country CRS team for all facility related activities, including power down, and raise network RFCs for facility related activities to ensure GCC/NCIS are aware of planned in-country activities.
- Perform periodic review with in-country service provider as Vendor Service Relationship Manager (VSRM) role as required by in-country procurement team.
- Perform quarterly MCA assessment review as per CITI Guideline and submit evidences required for regional consolidation.
- Maintain and assign in-country static IP addresses.

LI-APJ

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse