Operations Specialist

2 years exp

**Roles & Responsibilities**

**PRIMARY RESPONSIBILITIES**:

- Validate and process customer orders
- Understand guidelines and processes and follow while processing
- Able to support multiple sales managers and handle multiple orders
- Manage order status and inform customers with updates
- As a point of contact for the department, be able to work with cross-functional teams (e.g. Finance, Sales, Engineering)
- Able to communicate effectively with customers (obtain missing information or answer queries)
- Liaise with the Logistics department to ensure timely deliveries
- Maintain and update sales and customer records
- Able to prioritize, act and resolve issues promptly
- Stay up to date with new products and features
**EDUCATION AND QUALIFICATIONS**:

- Goal-oriented and has a deep knowledge of customer service best practices
- Analytical and organizational skills and draw energy from being part of a team
- Detail Oriented, willing to learn attitude
- Ability to multi-task, prioritize, and manage time effectively
**PREFERRED SKILLS**:

- **Experience working with ERP/CRM (NetSuite experience is preferred)**

Rahi Systems delivers solutions and services that maximize the performance, scalability, and efficiency of today's integrated environment. Our team has deep expertise in data center infrastructure, compute, storage, networking, and security technologies, as well as end-user computing, A/V, and cloud solutions. Founded in 2012 by entrepreneurs with a deep understanding of the needs of global enterprises, the company has grown through a solutions-oriented approach, outstanding support, and a culture of customer success. rahi is headquartered in Fremont, Calif., with offices in U.S., Canada, India, China, Taiwan, Hong Kong, Japan, Korea, Singapore, Indonesia, Philippines, Ireland, the Netherlands, Germany, Turkey, and the United Kingdom.