Contact Center Solution Project Manager
15 hours ago
**Opportunity
**Niji is a leading digital agency, financially independent, with 1000+ talents, that supports Non-Profit Organisations, SMEs and large corporation in their digital transformation, from strategy to solution making.
With a yearly double-digit purely organic growth since 2015, and recognized as leader on its market, Niji combines Consulting, Design, Technologies and Salesforce implementation to provide bespoke solution to meet customers’ needs.
The company is headquartered in Paris, and established his first international office in Singapore in January 2020.
In a context of rapid growth of activity, Niji is hiring a Contact Center Project Manager to develop its activities in Singapore.
**Your role**
As a Contact Center Project Manager, you will report to the APAC Managing Director in charge of leading & developing Niji activities across the APAC Region. You will have two main objectives:
- Leading end to end CCaaS projects with best practices to ensure to bring long-term value to our Clients
- Taking part in Niji’s growth in the region by identifying new business opportunities and building proposals to meet clients’ expectation
**Main tasks and activities**
Participate in the development of the CCaaS practice in support of the Managing director
Contribute to the elaboration of proposals (functional coverage, functional architecture, costing and implementation plan), in relation with the teams based in France and Singapore
Participate to the orals in pre-sales context
Ensure functional expertise around CCaaS solutions
Manage end-to-end CCaaS projects:
- Lead the end-to-end implementation of the solution using Agile approach,
- Ensure project management with the client (planning, load, risks, budget),
- Guarantee the quality of the project and the customer relationship,
- Ensure communication between our customers, our partners and Niji,
- Lead or support the functional workshops,
- Formalize the client's business processes,
- Train administrators and users
Support our clients over time after the deployment of the solution
**Qualifications/Background**
8+ years of relevant work experience
An experience abroad will be highly appreciated
Strong knowledge of CCaaS ecosystem and solutions, (Genesys, Vonage, Avaya, Vocalcom, Odigo )
Strong knowledge on at least one of the following system: TOIP/VOIP, SIP, PABX/PBX
Experience & proven track record in:
- pre-sales context (discovery, costing, bidding, orals)
- end-to-end CCaaS project deployment
Ability to Build a resource & project planning
Ability to adapt quickly to new environments, challenges and people
Strong interest for digital & technological challenges
Excellent presentation and communication skills
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