Client Services Executive Night Shift

CMC are hiring We are looking for a **Client Services Executive **to join our Premium Client Management team, based in our Singapore office.

Are you looking for an entry level position into the Financial industry? Do you enjoy working in fast-paced, high-energy environments? Are you interested in working for a global leading online trader? Do you have excellent customer service?

In this role, you will have the opportunity to work with and learn from a highly collaborative and supportive team.

**Want to learn a little more about the company?**

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference.

The role of the Client Services Team is to provide excellent day-to-day account management to CMC Markets’ clients. We believe a high level of service should be received by all our clients and with this excellence, the team helps to both retain and grow CMC Markets’ business within the highly competitive marketplace of online forex and CFD broking services.

**What will you be doing?**
- Take ownership and drive an excellent client experience through all touch points in client life cycle, including but not restricted to account opening, query management and education
- Always act with integrity in every aspect of the role (on-boarding, branding, client communications)
- Provide administrative support to ensure that all account opening documentation is adequate, complete and ready for processing, such as KYC and AML
- Effectively deals with internal queries relating to the account opening process with a focus on getting it right the first time
- Take ownership for ensuring accurate client information is recorded in relevant internal CRM system in a timely manner
- Proactively respond to clients’ enquiries professionally and efficiently, during onboarding process and account servicing
- Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
- Provide excellent and high calibre client service delivery to ensure a positive client experience
- Keeps abreast of global and economic news in order to provide trading support to clients
- Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training
- Ensure a positive approach to challenges and provide open and honest feedback to line manager

**Who are we looking for?**

To be considered for this opportunity, your qualifications, skills and experience could include:

- Excellent verbal and written communication skills in English and a preferred proficiency in Mandarin
- Demonstrates passion and enthusiasm for our products and services
- Working knowledge of financial markets and trading
- Working knowledge of Microsoft Word, Microsoft Excel and databases
- Ability to work effectively independently and within a team
- Enthusiastic, reliable, trustworthy and confident nature
- Operates with integrity and a highly client centric mind set, with an ability to build and enhance strong and meaningful client relationships
- Ability to handle difficult clients in a professional and tactful manner
- Ability to work under pressure
- Able to work night shift

**Want to learn a little more about the company?**

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference.