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Events and Customer Service Executive

2 weeks ago

Singapore QANVAST PTE. LTD. Full time

**Job Scope**:
Events:

- Plan and execute monthly events at the Qanvast Experience Centre
- Provide excellent customer service to Qanvast Homeowners during events
- Resolve customer issues and complaints professionally and efficiently
- Maintain effective communication with all related departments to ensure smooth service delivery

Customer Service:

- Resolve customer issues and complaints professionally in a quick, efficient manner.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Assist in any administrative and ad hoc Customer Care related matters.
- Maintain a high level of customer satisfaction and quality service.

**Requirements**:

- Minimum diploma in any field
- At least 2 - 3 years of experience in the events and customer service industry, contact/call center experience preferred.
- Strong interpersonal skills with a passion for service excellence and willingness to help.
- Meticulous and comfortable to work in a fast-paced environment.
- Excellent written and verbal communication etiquette and manner.
- Great team player with the ability to solve problems and a goal-focused attitude.