Manager, D2c Operations and Planning

8 hours ago

Pasir Panjang, Singapore Samsung Electronics Full time

Position Summary

This will be a newly-created position to deliver Operation SOP and best practice shopper experience for Samsung's ‘Direct Brand Store’ pilot projects across SEA & Oceania region. A great exposure for professionals seeking regional career experience on retail marketing focusing on direct-to-customer (D2C) operations and planning responsibility.

Role and Responsibilities
- Deliver Operation SOP for ‘Direct Brand Store’ pilot projects across 4 countries in SEA & Oceania region, via liaison between HQ and Subsidiaries (Subs)
- Deliver best practice Shopper Experience in Direct Brand Store and O2O
- Align HQ direction to Subs, but also able to filter Subs concerns to HQ in timely, relevant manner for Project delivery
- Support O2O smooth operations, focusing Direct Samsung Multi-experience Store (SMS) first, but also other format of Samsung Brand Stores when needed
- Support insightful analysis of store business drivers, and provide easy-to-understand business driver reports to Subsidiary teams
- Constantly co-create best practices, and share best practices across the SEAO region
- Support delivery of quality reports and presentations to C-Level

KPI
- New concept pilot stores success
- Store NPS results
- Sales Revenue of stores
- Operational KPI - Flagship Mix, Stock Out rate, etc.

Skills and Qualifications
- Degree education qualification with at least 4-6 years’ career experience in global, matrixed organisation
- Minimum 4 years of Retail D2C Operations and/or Planning experience, across regional or subsidiary roles.
- Career experience with consumer brands with scale and strong D2C retail store would be a plus
- Analytical and result-driven, can-do attitude, regional hands-on experience
- Proven interpersonal communication proficiency across all levels of individuals and stakeholders
- #Li-Midsenior
Li-SEAO

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