Facilities Site Lead

**Facilities Site Lead**
**Work Dynamics - Integrated Facilities Management**

**What this job involves**:
**Principal Accountabilities**:

- Play a leadership role in overseeing delivery of facilities management services
- Single point of contact on site - responsible for ensuring that contractual obligations, including taking accountability for all on-site FMM matters, are met
- Leading role on people development and site team management
- Responsible for budget control and site finance tracking
- Accountable for site maintenance, small and capital projects

**Duties & Responsibilities**:

- Client Management- Liaise regularly with the Client's nominated representative on various operational issues and JLL programs (e.g. JLL EHS Week, ISO Audits, etc)
- Manage communication channels between the Client and JLL team
- Accountable for delivery of SLA and KPIs and reporting on-time.
- Prepare regular reports to the Client and ensure Client is updated on key matters
- Lead quarterly business review (QBR) and annual review with the Client nominated representative
- Responsible for the attendance at all client meetings and daily record submission to client
- Adhere to College's Safeguarding and all policies stated in the agreement
- Service Delivery- Work closely with the Account Management team to manage facilities management services to the campus
- Monitor critical path activities, ensure timely escalation, and drive quality & consistency within the campus
- Administer client's FM vendor contacts such as evaluating scope of work/ proposed pricing for contract renewals
- Accountable for the overall implementation and review of Environmental Health and Safety (EHS) standards
- Involve in JLL strategic planning and execution of related client business plan to include key objectives, client satisfaction results, summary of value-add activities, and potential growth/expansion opportunities
- Submission of client site risk tracking monthly
- Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to achieve contractual KPI and SLA target
- Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to actively identify and manage sustainability
- Ensure overall customer service satisfaction
- People Management- Responsible for the management of the onsite team e.g. recruitment, performance, assessment, etc
- Actively manage the professional development of all direct reports
- Prepare and implement a Succession Plan for the account
- Ensure the campus is adequately staffed
- Responsible for planning and oversee the site staff training program
- Finance Management- Responsible for budget control and site finance tracking of fixed and adhoc vendor expenditure

**Person Specification**:

- Degree in Building/Mechanical/Electrical Engineering or any other related discipline
- Practical experience in facilities management, vendor management, client reporting and finance management
- Ability to adapt and perform under pressure, strong leadership, people, and communication skills
- Possess strong interpersonal skills with the ability to build rapport quickly
- Good communication skills with excellent command in spoken and written English

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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