Assistant Manager

**Gaming**:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

**Position Summary**

**Essential Duties and Responsibilities**
- Technical service, support and installation of all LNW products across assigned areas.
- Practice hands-on skills and knowledge across all product lines
- Overview and management of staff required for existing service contracts in assigned areas - review efficiencies and customer feedback.
- Maintain company confidentiality by following policies, procedures and compliance policies Practice tactful, diplomatic, and polite customer service skills.
- Observable and proven utilization healthy process practices in response management and support escalation
- Visible use of project management skills to drive progression and result
- Identify people challenges and issue to resolve and/or escalate to superior as appropriate
- Balance to maintain a healthy, high moral, good spirited work atmosphere
- Continuous coaching and mentoring to develop and optimize individual and team capability
- Complete independence for day to day operation to manage customer expectations and satisfaction with our team’s technical deliveries - contracted preventive maintenance, troubleshoot service requests and installation
- Maintain a clean and effectively-stocked warehouse for good inventory management practices, receipt and dispatch of all parts and serialized equipment into Singapore company.
- Ensure that tools and equipment are kept in proper, safe, and working condition
- Co-ordinate all logistics requirements for any Singapore in or outbound deliveries
- Handle any administrative tasks required for the normal operations of the office
- Follow Government stipulated Occupational Health and Safety procedures in the workplace.
- Reduce / Control operating costs.
- Business travel may require from time to time for product compliance, game show setup, trainings, installation
- Possess ability to adapt and change.
- Perform other duties as assigned.

**Qualifications**

**Training and/or Experience**
- Experience in a technical / service related field and in the gaming industry highly desirable
- Degree in a technical field highly regarded

**Knowledge**/ Skills**/ Abilities**
- Basic mechanical assembly skills/aptitude.
- Observable and proven advanced customer service skills, including the ability to defuse volatile situations.
- Pleasant personality, with the ability to maintain composure under stress.

**Education**
- Minimum four years’ experience - (observed ability to perform pro-actively, independently, and with leadership, accompanied with the relevant gaming product skills/knowledge at an advanced level).
- High school certificate or equivalent
- Hold and maintain a valid driver license in the jurisdiction employed.
- Ability to obtain/maintain a valid gaming card/license.

**Requirements**:

- Hold and maintain a valid driver license in the jurisdiction employed.
- Ability to obtain/maintain a valid gaming card/license.

**Working Conditions**
- The work conditions are representative and typical of similar jobs in comparable organizations.
- Actively co-operate and comply with the company’s work health and safety policy and program to ensure own health and safety and the health and safety of others in the workplace
- Ensure compliance with safe work practices
- Ensure not to put self and others at risk
- Use and maintain equipment properly and ensure that the work area is free of hazards
- Report all incidents, injuries and near misses
- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
- Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties