Team Leader, Counter and Devotee Service
6 hours ago
**Responsibilities**:
- Lead the team of Devotee Service (Counter)
- Plan and manage counter duty roster
- Allocate online orders to counter staff for issuing receipts
- Arrange regular counter meetings to reduce mistakes and improve work efficiency through interactive communication and sharing of examples among team members
- Propose and plan training program for the counter team members
- Evaluate team member performance and coach them to improve customer service skills
- Assist in devotees enquiries and ensure service delivery standards are met in achieving total devotee satisfaction
- Handle cash transactions and bank transfer efficiently and accurately
- Record the cash balance of counter staff at daily checkoutPerform all other duties assigned by the management
Entry Requirements
- Diploma in any discipline
- At least 3 years of related working experience
- An eye for detail and be able to work independently and adapt to changes
- Must be able to work on weekends and public holidaysAble to commence work immediately is preferred
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