Student Services and Reception Executive

4 days ago

Singapore RD AMERICAN SCHOOL PTE. LTD. Full time

**JOB TITLE: STUDENT SERVICES AND RECEPTION EXECUTIVE**

**ABOUT**

RD American School partners exclusively with Riverdale Country School - one of America's top-ranked private schools. We are more than an educational institution - we are an accelerator of learning. Our approach is grounded in cognitive science and modern pedagogy, empowering students to thrive in a complex, fast-changing world.

**ROLE**

**JOB RESPONSIBILITIES**

**Reception & Customer Service**
- Greet and assist visitors, parents, and students in a professional and friendly manner.
- Manage the reception area to ensure it remains welcoming, tidy, and presentable.
- Handle incoming and outgoing mail, deliveries, and courier services.

**Admissions Support**
- Provide initial information to prospective families and direct detailed queries to the Admissions team.
- Assist with scheduling and making reminder calls for school tours, appointments, and meetings.
- Support admissions events such as open houses, orientations, and parent information sessions when required.

**Academic Team Support**
- Assist academic staff with student attendance monitoring by making follow-up calls to parents when students are absent to ensure continuity of care and maintain home-school communication.
- Support the coordination of parent-teacher conferences and academic meetings by managing scheduling systems and sending reminder communications to families.
- Provide administrative assistance to academic departments including document preparation, photocopying of educational materials, and maintaining classroom supply inventory.
- Facilitate communication between academic staff and families by relaying messages, coordinating appointment requests, and ensuring timely information flow.

**Administrative Support**
- Maintain visitor logs, appointment calendars, and security procedures for guest entry.
- Provide general administrative support, including data entry, filing, and document preparation.
- Coordinate with other departments to support day-to-day school operations.
- Assist with event logistics and coordination for school functions, including setup support for open houses, workshops, parent information sessions, and school celebrations.
- Provide backup administrative support during peak periods, school events, and staff absences to ensure continuous operational efficiency.
- Manage office supplies inventory and coordinate with vendors for reception area needs and general administrative materials.
- Ensure compliance with PDPA and confidentiality standards when handling personal information.

**REQUIREMENTS**
- Diploma or GCE A-Level qualification; additional certification in administration or customer service is a plus.
- Prior experience in reception, front desk, or customer service roles (experience in schools or education sector preferred).
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or school management systems an advantage.
- Strong command of written and spoken English; additional languages are a plus.
- Professional appearance and demeanour with excellent interpersonal skills.
- Adaptable to a fast-paced international school environment.

At RD American School, you’ll be part of a forward-thinking team shaping the future of education. You’ll have the opportunity to innovate, lead, and make a meaningful impact on learners and families across the region.

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