Engineering Team Lead- Chat Platform

Zendesk is looking for a Team Lead who is motivated and driven to make an impact for the future of customer support. You will be leading a team that owns and improves core parts of the Zendesk Chat Platform, a highly successful product delighting customers for more than a decade. This position will be based out of our Asia-Pacific HQ in Singapore.

The team is currently focused on the scalability and reliability of the Chat platform, and is a crucial driver of high priority company initiatives aimed at rearchitecting the Chat backend to improve the experience of our customers and allow them to scale their customer support offerings with greater ease of mind.

You will partner with a team of skilled and motivated engineers and product managers to develop and execute on a shared vision for how to make this possible. This will be an exciting engineering opportunity to dive into a distributed system at scale, in terms of traffic, data size and growth, revenue impact, visibility, and strategic significance to the entire business’s future.

Being a team lead, you will be involved in all phases of the software lifecycle, working in a dynamic, agile development methodology. Also this position not only drives the team towards needed architecture changes to make sure features are delivered, but also needs to ensure our team maintains the reliability, scalability and observability of the overall systems.

**What you get to do every day**:

- Participate in all aspects of people management and grow your skills on this path.
- Be an advocate for your team and business needs, ensuring that they are set up for success and are well-represented in cross-team initiatives.
- Cultivate meaningful working relationships with your team members and draft development plans to unlock their full potential.
- Collaborate closely with the Product Manager and the Tech Lead to co-own and prioritize the technical roadmap. Be accountable for the delivery of the roadmap by the team.
- Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
- Lead the team in design, code and delivering scalable and reliable backend platform systems that support our company strategy.
- Participate in all phases of the software lifecycle.
- Contribute to better working practices across Zendesk.

**What you bring to the role**:

- Demonstrable experience in leading and growing others, either through peer leadership or people management.
- Demonstrable knowledge of understanding, designing and improving backend platforms.
- Knowledge of algorithms and data structures.
- Clear proficient communication skills and a willingness to collaborate.
- Experience with high-traffic systems is a plus.

**Culture and Perks**

We have 200+ staff in our Singapore office which is home to our highly successful Chat product. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. You will work with encouraging peers that truly care about our customers and deliver value for them.

Perks include flexible working, $1500 annual training allowance, medical insurance coverage for you and your family, mobile phone allowance, home internet reimbursement, WFH equipment budget, and 4 months parental leave for all.

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

**For jobs in the US only**: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

**For jobs in Australia, Brazil, Canada, the Philippines and Singapore**: If hired and required to work in office or in person with others as part of your job