Tac Shift Lead

2 weeks ago


Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

**Make an Impact by**:

- Oversight of TAC ticket queues and queue management process.
- Manage aging request/ticket.
- Promptly escalate issues that affect service delivery and/or quality of service.
- Manually assign new ticket to the right Engineer by priority and promptly assign unresolved incidents to higher Tier support.
- Draft RFO, get approval and send out to customer.
- E2E incident ticket owner.
- Manage additional duties as assigned by management and participate in special project as required.
- Maintain current knowledge of relevant technology as assigned.

**Skills for Success**:

- Diploma/Degree in relevant discipline.
- Possess IP Networks experience.
- Good interpersonal skills and effective communication skills.
- Problem analysis and problem solving.
- Ability to work independently within a Team Concept.

**Rewards that Go Beyond**
- Hybrid work arrangements.
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.


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