Senior Analyst, Reporting and Analytics

Company Description

RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across locations in ASEAN.

**Job Description**:
**Primary Objective**

Custodian and system expert who can advise, analyze, plan, implement, maintain, support (and retire/refresh where required) all locally hosted (On premise, Cloud) data related platforms inclusive of data lakes, data warehouses, data marts, ETL, reporting, dash boarding and analytics:
Common to all Senior Analyst
- Maintain and ensure data platforms running in production are kept running and supported in a healthy state.
- Where the data platforms are in-house developed do the required coding and development, otherwise engage with 3rd party vendor to get enhancements developed and then deploy into test and prod when ready.
- Ensure IT is operated in a manner that complies with Bank Policies and frameworks, standards, circulars, guidelines and MAS regulated act, notices, circulars, and guidelines applicable to technology (Compliance, Audit, Risk Adherence). - Application and Platforms
- Ensure IT assets are protected and secure - Applications and Platforms
- Assist in annual budgeting - Applications and Platforms
- Be a key stakeholder and technology partner on the bank Digital journey.
- Foster and champion bank PRIDE values within the technology department and imbue the department with a culture of teamwork, innovation, discipline, resiliency and dedication to how work is approached.
- Where vendor based solution approach adopted and/or outsourced approach, arrange due diligence and assessment from technology perspective on behalf of users.
- Provide day-to-day support to business users on any data platform related system issues or constraints.
- Co-ordinate the setup and manage test environments to ensure business can do their enhancements and new projects testing.

Specific to Reporting and Analytics
- Reporting and Analytics: Reporting platform, canned reports and dashboards based on user requests, ad-hoc analysis and data query requests, Cloud based dashboards, regulatory reports generation (CBS, SDIC, MAS, BNM, SPRING)

**Key Responsibilities**

Strategy, Planning, Mgmt. Reporting
- Provide expert advice and support to technology management in the area of expertise.
- Contribute in the formulation a comprehensive Branch IT strategy covering IT policies and procedures, security, architecture, business solutions and operational functional requirements.
- Keep abreast of developments and innovations in the FI IT landscape.
- Provide mentorship, support and guidance to colleagues, share information and facilitate problem solving.
- Contribute in the yearly budgeting for IT expenditures and investments.

IT Operations.
- Ensure data platforms running in production are healthy and functioning per expected.
- Ensure prompt and efficient provision of IT support based on assigned area of expertise (includes request from Data center operations team)
- Oversee contingency plans and ensure their adequacy.
- Ensure IT assets are protected and secure.
- Maintain and ensure timely renewal of digital certificates and proper lodgment with IT security team.
- Ensure IT operations run in a manner consistent with high score from audit, risk, compliance assessments. The following to be operationalized as standard procedure against all IT asset components:

- Administrative Accounts - All admin accounts lodged into PAM solution per group IT Security guidelines and MAS notice 655 point 4.1
- Patching - Patch notification process established with vendors and patch calendar updated, upon patch release assessment and implementation as needed Per patching guidelines and MAS notice 655 point 4.2
- Hardening - Per component definition and enforcement against SG security standard and Group IT Security guidelines and SG addendum/s and MAS notice 655 point 4.3
- Network Perimeter Defense - Network traffic and segments, firewalls, proxies, dns, vpn access setup in secure manner per group IT security guidelines and MAS notice 655 4.4
- Malware - IT Security consulted and all required IT security protections installed on IT assets per MAS notice 655 point 4.5
- Multi-factor Authentication - MFA, where applicable implement MFA of administrative and internet accounts with access to customer information using PAM per MAS notice 655 point 4.6
- Logging and Monitoring - Security, Capacity, Downtime, Audit.
- Capacity Mgmt. - Pre-emptive monitoring (via monitoring), planning and execution of capacity upgrades as needed.
- EOL/EOS Upgrades - Per group guidelines. Track and execute upgrades and/or do risk assessment and deviation approval.
- Housekeeping - scripted clean-ups and truncations of logs and temp files after necessary archives executed.
- Backups - Required backup strategy per backup guidelines operationalized to central Backup Platform. Recurring schedul