Cso,call Center,customer Service

CSO- Call Center Officer - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction -...

Our reputable client is looking to hire Customer Call Center Officer to be based in Singapore **Job Responsibilities & Duties** - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

**Responsibilities**: - Diploma/Degree in IT or Business or related discipline. - Must have minimum 1 year of call center experience. - Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role. - Excellent written and verbal communications skills.

Our reputable client is looking for Customer Contact Center Officer to be based in Singapore. **Job Responsibilities & Duties - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Customer Service Officer 24 hrs shift (Inbound Call Centre Experience) This is a 12 months contract assigned to our clients Salary Range: $2,500-$3,000 Work Location: Suntec Work Schedule 1. Comfortable with rotational shift 24 hours 2. Monday - Sunday (including public holiday) 3. 44 hours per week 4. 5.5 days of work per week **Job...

Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution - Conduct business reviews and provide suggestions on processes - Manpower management and shift adherence of CSOs - Monitor and coach on agent productivity to achieve SLA adherence - Conduct performance review with CSOs - identifying areas of...

**Role**: Customer service Team Lead **Description** - Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution - Conduct business reviews and provide suggestions on processes - Manpower management and shift adherence of CSOs - Monitor and coach on agent productivity to achieve SLA adherence - Conduct...

Customer Service Officer (Banking/Call Center)Work Timings: Rotational Afternoon Shifts: 1 pm to 12 am (1 week day off and 1 weekend off)Customer Service Officer (Call Center/Banking Sector)Job Requirement: 1 year of Customer service experience in banking sector OR 5 years of non-banking customer service experience is preferred. Comfortable with using...

Job Description **Responsibilities**: Handle cases according to the "Assist First, Verify Later" principle. Efficiently manage cases following company rules to save time and money. Act as the primary contact for members, users, clients, and colleagues. Handle a set number of cases during shifts and ensure smooth handovers. Arrange logistics promptly to meet...

**Job description** Experience:Fresher - 2 years in call center Job Description: Job Description: 1. Maintaining a positive, empathetic, and professional attitude toward customers. 2. Responding promptly to customer inquiries on general and transactional enquiries 3. Communicating with customers through various channels. 4. Acknowledging and resolving...