Maintenance Services Representative, Lead

Overview:
**Designation**:Lead Maintenance Service Representative**

**Working Hours and Day : Shift Work**
**Work Location : 65 Airport Blvd #01-13 Changi Airport T3 Singapore 819663**

**Type of Employment : Permanent**

**_______________________________________________**

**JOB SUMMARY**:
**Responsibilities**:
**KEY RESPONSIBILITIES**:
**Supervisor ;**
- Develop a work schedule that incorporates the needs of the customer and the Company and provide a monthly update by the fifth of the following month.
- Lead line technicians as they perform their duties.
- Schedule the line technician's daily maintenance activities.

**Aircraft/IFE Maintenance and Support;**
- Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units, or cabling while installed in the aircraft.
- Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems.
- Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points.
- Technically support the customer as a liaison between line operations and PAC departments.
- Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
- Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that the employee maintain knowledge of product revisions and modifications.

**Training / Documentation;**
- Perform daily data entry tasks and administrative duties.
- Operate as the local trainer on the PAC IFE SYSTEM.

**KEY QUALIFICATIONS**:

- Must have at least a Diploma or Higher Nitec/ Degree in Engineering/ Electronics Technology/ Aerospace Technology or equivalent.
- 3-5 years lead/crew chief/ supervisory experience.
- Ability to pass extensive security and background checks.
- Airline maintenance operations and 24/7 technical support experience highly desired.
- A&P (airframe & powerplant) mechanic license as outlined in FAR Part 65.
- Background in Aircraft Line Maintenance with the CAAS certifications.
- FAA A&P, CAAS B2, UK CAA B2, EASA B2 or other internationally recognized license is required.
- Must hold a valid driver’s license.

**KEY KNOWLEDGE & SKILL REQUIREMENTS**:

- Ability to read, comprehend, and follow instructions, procedures, blueprints, diagrams, manuals, and to comprehend and follow verbal instructions.
- Demonstrated ability to lead others.
- Good communication skills.
- Must hold a valid driver’s license
- Proficient in Word, Excel, Outlook (MS products.
- Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience, or technical school education, combined with two years of related industry experience.
- Ability to work in a high-stress, high-pressure environment.
- Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
- Acts independently to determine methods and procedures for new assignments. Often acts as a facilitator and team leader.
- As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.
- Good knowledge on eX System and troubleshooting skills.
- Ability to solve problems as they occur on the local level, not allowing the issue to progress further.
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
- Resolves a wide range of issues in imaginative as well as practical ways.
- Works on issues where analysis of the situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Must be able to work any shift, weekends, and holidays.

**KEY REQUIRE CHARACTERISTICS**:

- **
Leadership Excellence**: Demonstrates strong team leadership with the ability to mentor, motivate, and guide technicians. Leads by example, fostering a high-performance culture built on accountability, integrity, and respect.
- ** Operational Discipline**: Exhibits a sharp eye for detail in daily operations, ensuring strict adherence to safety, compliance, and maintenance standards. Proactively plans and adapts shift schedules based on operational needs and flight schedules.
- ** Customer-Focused Mindset**: Prioritizes delivering exceptional service to airline partners. Maintains a professional and solutions-driven approach in all customer interactions, ensuring 100% seat functionality on departure.
- ** Technical