Marine Claims Manager

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Purpose of the Role

Cargo and Marine Liability senior claims executive with clear understanding of policy wordings, shipping incoterms, Bill of Lading/Airway Bill terms and conditions i.e. air and shipping International Conventions, Singapore Logistics Association standard trading conditions.

**Responsibilities**:
Functional Responsibilities

Handle marine claims from first notification to settlement and recovery, if necessary.
Assignment of loss adjusters/surveyors to conduct investigation on our behalf.
Technical knowledge and experience in handling marine cargo and liability claims and able to demonstrate a thorough understanding of policy wordings, clauses etc.
Strong negotiation and problem-solving skills to identify the blockages during the claims process and initiate resolution.
Good customer service skills and ability to react quickly to decisions ensuring excellent customer engagement and delivering the best outcomes.
Contribute to the marine team’s success via continuous improvement on claim file handling with feedback and support.
Align mindset with the team members to maintain adherence of best practice protocols for marine claims, consistent with global best practice.
Demonstrate high level of competency with the use of paperless systems and e-filing of documentations into electronic folders.
Ad-hoc duties.

**Skills and Qualifications**:
Minimum diploma qualification in any fields and basic insurance certifications i.e. BCP and Comm GI.
Good experience of Marine claims handling experience, with key focus on cargo and marine liability claims.
Expert knowledge of policy coverage and associated benefits and exclusions.
Display excellent communication both written & verbal, and interpersonal skill, networking, influencing, and negotiating skills.
Time management - ability to manage & prioritise workload and diary management.
Team player.
Able to work under pressure and meet tight datelines.

LI-RO1

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**Functional Area**:
CL - Claims

**Estimated Travel Percentage (%)**: No Travel

**Relocation Provided**: No

AIG Asia Pacific Insurance Pte. Ltd.