Operations Manager
2 weeks ago
We are looking for exceptional individuals to join our **Future Leaders Programme**:
- a 2-year, career-defining journey.
As an **Operations Manager**, you will play a pivotal role in supporting the effective execution of hotel operations, ensures the consistent implementation of service standards, Standard Operating Procedures (SOPs), and daily workflows across **all Front of House and Back of House operational areas**.
This role is responsible for **monitoring on-ground performance**, **coordinating interdepartmental tasks**, **conducting operational checks**, and assisting in **resolving guest issues**. As a **hands-on leader**, the Operations Manager helps drive **service excellence, operational discipline**, and **employee accountability**while reinforcing the **hotel’s commitment to guest satisfaction and operational success**.
**During 1st year,**you will gain exposure to:
- **Operational Leadership**:Lead daily hotel operations, including Food & Beverage (F&B), Front Office, Security, Engineering & Sustainability, Housekeeping & Stewarding, ensuring smooth services and excellent guest satisfaction.
- **Performance Management**:Support employees’ training, performance reviews, disciplinary and talent development across departments, driving continuous growth and skill enhancement.
- **Resource Optimization**:Control departmental expenses, manage employees’ schedules, and optimize resource utilization to maintain operational efficiency.
- **Collaboration & Coordination**:Work closely with interdepartmental teams to coordinate tasks, resolve issues, and ensure seamless daily operations.
- **Staff Development**:Recruit, motivate, and manage a skilled and dedicated team, fostering a high-performance culture through leadership and continuous development.
- **Safety & Compliance**:Oversee implementation and monitoring of safety protocols, including Hazard Analysis and Critical Control Points (HACCP) standards, emergency drills, and compliance with local regulations.
- **Maintenance & Upkeep**:Supervise preventive maintenance, repairs, and upkeep of hotel assets to ensure the property’s functionality and safety.
- **Sustainability & Efficiency**:Drive the implementation of preventive maintenance and sustainability initiatives.
- **Crisis & Incident Management**:Participate in crisis management, incident investigations, and contribute to preventive measures for future operational success.
- **Vendor Management**: Evaluate and manage vendor, including outsourced service contracts for maintenance, housekeeping, pest control, landscaping, and other external services.
- **Reporting & Audits**:Prepare and consolidate operational reports, ensuring accuracy for management review, and support departmental audits and strategic planning sessions
**During 2nd year,**you will gain exposure to:
- **Strategic Planning, Hospitality Management**and **Leadership Training**:
- Choose your **final landing spot**as **Front of House**or **Back of House Operations Manager**and drive impact through an **innovation & Sustainability Project**.
After the 2-year Future Leaders Programme, you’ll have the **opportunity to grow**into **Deputy Head**role through ongoing leadership development and operational impact.
✨Build your dream career.
Lead with purpose.
Create change.
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