Client Engagement Support
1 week ago
**Roles & Responsibilities
**Responsibilities**:
**Operational**:
- Develop and maintain a process to manage the process efficiency within the departments (ie: Client Engagement & programmes) and make sure everyone follows the process. Continuous coaching for colleagues will be required.
- Clean up and ensure the integrity of our database.
- You will continually research, identify and qualify new lead resources and automate outreach sequences.
**Reporting**:
- Ensure accurate and timely reporting of sales pipelines to the Management Team
- Work with Management Team and sales team to analyse activity reports and give suggestions for improvement
- Manage the Client Engagement + Alumni Relations + SGLN team’s SharePoint presence
- Support the MT in any way necessary to achieve the goals of their department
**Requirement
Soft skills requirement:
- Flexibility to work and communicate with different departments (Research, Marketing, Sales, Programme)
- Be able to train processes to existing talent in the organization
- Be an advocate for Leadership in an Asia context and lifelong learning
- At least 5 years’ experience in supporting a high potential team from diverse backgrounds and job functions in Asia
- Strong MS and Excel skills that includes writing Excel scripts, Macros, and data generation
- Experience in implementation process of different CRMs (ie: Sugar, Outreach, Salesforce, SAP, Oracle) or software
- Achieve efficient workflows by working closely with management team to improve associate and sales team processes
- Previous B2B and B2C experience in APAC markets is a plus
- Basic knowledge about R or Python or PMP experience is a plus
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