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The Messaging Infrastructure Engineer works within the infrastructure engineer group on the deployment & operation of the O365/M365 services and Active Directory Federation Services. This position responsible for the installation, configuration, troubleshooting and deployment of such systems ensuring complete implementation within agreed timeline.
- Perform patches and disaster recovery test.
- Perform support & troubleshooting of O365/M365, Azure AD, ADFS and Relying Party Trusts environments which includes change, system administration, performance and availability management.
- Provide deployment support and fixes of O365/M365 integration & configuration environment.
- Support Directory synchronization, Relying Party Trust, SMTP and Relay Hosting of messaging environments.
- Troubleshoot O365/M365 configuration & services and Active Directory/ADFS issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.
- Work with other technical teams including network engineers and vendors, as necessary, to support system upgrade and maintenance activities.
- Develop and maintain technical documentation related to design, configuration, usage, troubleshooting, etc., for all Messaging infrastructure environment.
- Review and implement monitoring solutions to detect and remediate issues to reduce risk of incidents
- Handle Day-to-Day incidents, Service Requests as L2 support Engineer
- Batch scripting experience (PowerShell, etc)
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