Customer Success Team Lead, Apac

4 days ago

Singapore Unlimit Full time

**About Unlimit**
- Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 400 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service._
- Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the ever-changing financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way so that while others observe, they can already take advantage._

**About the job**

Unlimit has become an acknowledged and reputable player in both APAC and International markets. Principal Member of Visa, MasterCard, UnionPay, and JCB.

Great opportunity for an experienced Client Relationship Manager from the payments industry to join an international fast-growing fintech company to become a key CRM person in the region responsible for handling the merchants in APAC acting as a part of the Customer Success global team.

**Duties and Responsibilities**:

- Embed customer success and engagement processes with their team. Set the standard by leading by example and holding teams accountable to a high standard and delivering their best work
- Handling effectively the incoming leads, demonstrating selling skills and products knowledge, delivering effective presentations to potential and existing merchants
- Relationship Management: establishing productive, professional relationships with merchants and leveraging those relationships to drive the best possible merchant experience
- Commercial/Portfolio Growth: upselling and cross-selling existing clients by focusing on meeting merchant needs, achieving strategic and financial targets for assigned merchant accounts
- Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to relevant functions

**Requirements**:

- Minimum 3 years of experience in key account management, customer support, sales, or business development in the payments/card acquiring industry.
- Solid managerial experience
- University degree or equivalent in Economics, Business Administration, or relevant field of study
- Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management
- Ability to work independently, and possess strong organizational and time management skills
- Fluency in English and plus an additional Asian Language

**We offer**:

- Attractive monthly salary paid in line with experience
- Full-time employment, vacation, sick, and paid holidays
- Modern workplace with all necessary equipment
- A team of top international professionals to learn from
- Multicultural working environment

**Join Unlimit Team now

  • Team Lead, Customer Success

    1 week ago

    Singapore BitGo Full time

    BitGo is the leader in custody and security solutions and is the largest independent digital asset custodian in the world. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets and...

  • Director of Customer Success

    6 days ago

    Singapore Fenergo Full time

    The Director of Customer Success (APAC) has clear accountability for driving success for our APAC clients and transforming Customer Success within the region. The primary focus of this client-centric, transformational role is to drive customer health and satisfaction, and the adoption of Fenergo’s solutions, delivering long-term measurable value for our...

  • Director of Customer Success

    2 weeks ago

    Singapore SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • APAC Customer Success Lead

    1 week ago

    Singapore Kiln Full time

    A leading digital asset management platform in Singapore is seeking an experienced APAC Customer Success Manager to support local expansion. This role involves ensuring exceptional service to enterprise customers and fostering strong relationships. Ideal candidates should have over 5 years of experience in B2B customer success, fluency in Japanese and...

  • Team Lead, Customer Success

    1 week ago

    Singapore ARTA WEALTH MANAGEMENT PTE. LTD. Full time

    About Arta At Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user-focused, elegant, bordering-on-magical technology. We are driven by the opportunity to apply deep tech to help...

  • Director of Customer Success Apac

    1 day ago

    Singapore Nutanix Full time

    **Job Summary** **About the team** Nutanix APAC Inside Sales team is responsible for accelerating revenue growth. This team is exposed to supporting functions like sales, marketing, channel and support within the organization as well as Nutanix customers, partners, distributors and alliances. This team of individuals is spread over the different hubs in...

  • Senior Director, Customer Success APAC

    1 week ago

    Singapore Sumo Logic Full time

    As a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You'll be responsible for leading the APAC Regions customer success organization that engages with our customers throughout their full lifecycle. The...

  • Team Lead, Customer Success

    4 days ago

    Singapore Arta Finance Full time $90,000 - $120,000 per year

    About Arta At Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user-focused, elegant, bordering-on-magical technology. We are driven by the opportunity to apply deep tech to help...

  • Head of Customer Success Apac

    1 week ago

    Singapore STRIPE PAYMENTS SINGAPORE PTE. LTD. Full time

    10 years exp **Roles & Responsibilities** The Customer Success team’s mission is to ensure Stripe's most strategic users get the maximum value from their Stripe investments. Few roles provide such a direct impact on the growth of the company and this team manages our most strategic users in Europe. In this leadership role you’ll be responsible for a...

  • APAC Customer Success Lead

    1 week ago

    Singapore Kiln Full time

    A leading digital asset rewards management platform is seeking an APAC Customer Success Manager in Singapore. This role involves supporting customers post-sales, implementing onboarding plans, and advocating for customer needs within the organization. The ideal candidate will have over 5 years of experience in B2B customer success, strong communication...