Manager, Ai/ml

Manager, AI/ML

**You Lead the Way. We've Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are seeking a highly motivated individual with a solid background in software engineering, machine learning or/and AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

**Role Overview**:
As a Manager, AI/ML, you will play a crucial role in the development and implementation of cutting-edge Generative AI solutions that address significant business challenges. Working closely with cross-functional teams, you will leverage your expertise in AI/ML to enhance our product offerings and streamline operational processes. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

**Key Responsibilities**:

- Combine AI/ML and Technology knowledge to lead the design and development of Generative AI (GenAI) projects, ensuring alignment with business objectives and scalability across the organization.
- Conduct POC experiments in GenAI to identify and deploy advanced techniques that enhance our data science capabilities, focusing on delivering practical business solutions.
- Responsible for developing and defining deployment strategies for production quality AI solutions in Cloud infrastructure at scale
- Build solutions from identifying business problems, to collecting training dataset, to analyzing data, to modeling, to validating and to delivering production grade solutions at scale.
- Drive both high-level and detailed technical designs and conduct design reviews as needed
- Foster a culture of innovation by staying abreast of the latest trends in AI/ML, and actively sharing knowledge and insights to contribute to the collective growth and technical proficiency of the team.
- Manage project timelines, resources, and deliverables, ensuring efficient progress from conception to deployment.
- Collaborate with the Technology team to integrate solutions into our existing systems and platforms, enhancing functionality and user engagement.
- Provide technical mentorship to team members at junior levels
- Actively participate in business and technical discussions and forums across Amex

**Qualifications**:

- Master's degree in a quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics) with 5 years of industry experience and PhD degree with 2 years of experience.
- Strong programming skills in at least one language (Python, Java, C++, etc.) Familiarity with machine learning libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn)
- Extensive experience in machine learning, NLP and Generative AI, with a demonstrated ability to manage projects from inception to completion.
- Solid understanding of Large Language Models and practical experience with Generative AI
- Solid understanding of project management principles, with experience leading teams and managing projects in a fast-paced environment.
- Excellent communication and leadership skills, with the ability to collaborate effectively with both technical and non-technical teams.
- Strong problem-solving abilities, with a creative and analytical approach to tackling challenges and driving results.
- Hands-on Experience with GCP and/or AWS is a plus.

**Qualifications**

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental lea