Application Analyst

2 days ago

Tampines, Singapore COURTS (Singapore) Pte Ltd Full time

**Problem Resolution**
- Reactive problem investigation, diagnosis & resolution
- Participate in post-mortem activities for any breaks in system availability
- Carry out root cause and trend analysis of problems and identify, and implement solutions to prevent repeat reoccurrence

**Change Management**

**Application Management Standards**
- Define and implement best practice operational standards (e.g. standardized monitoring, logging, escalation, scheduling).

**Application Availability**

**Product Evaluation & Implementation**
- Work with the Infrastructure team to identify and implement new products that will increase operational robustness and efficiency

**Product Evaluation & Implementation**
- Review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date

**Performance Monitoring & Enhancement**
- Work with the Infrastructure team to ensure that all relevant metrics for server performance and capacity are available
- Use metrics to maintain and enhance system performance

**Requirements**:

- At least 3 years of Application Support experience
- Ability to pick up new information quickly and to work independently
- A consistent attitude and respect for high-quality standards and maintains this despite competing pressures
- Excellent verbal and communication skills and ability to translate complex technical issues into plain English, easily digestible for customers and stakeholders
- A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines, and geographies
- Strong problem-solving background with a focus on ownership of issues and a commitment to resolving them
- Comfortable working in a fast-paced, customer-focused organization, undergoing changes. Flexible and able to adapt to new situations as the business demands
- Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support
- Innovative and able to create new ways of working, which are effective and easily accepted
- Occasional travel and on-call availability at all times
- Good analytical skills and ability to investigate the source of a problem across several different systems if required
- Required Skill(s): Business Central, Navision, SQL

**Salary**: $3,500.00 - $4,500.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Professional development
- Vision insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

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