HR Shared Services Manager

10 hours ago


Singapore TRITON AI PTE. LTD. Full time

**Perm, Central with AWS and Bonus**:

- **Min 8 years of HR Operations and Shared Services Management APAC/SEAO experience**:

- **Must have experience running and managing payroll team**:

- **Preferably with working knowledge in Payroll and Workday and system implementation experience
**Responsibilities**
- Lead and drive integrated HR workflow through HR Operations team in executing 8 core HR operations processes named in Service Catalogue in support of employees’ life cycle i.e. Hiring and onboarding, Job changes, Compensation & benefits changes (insurance renewals), OTP, Self-service, monitor Work authorizations, Termination/offboarding, document storage & Compliance.
- Lead and coach the Payroll team leads to ensure timely and accurate payroll processing, payroll closure, payroll reporting and process reconciliations for SEAO region, in compliance with local law and legislations.
- Oversee, support and coach Project lead to meet/exceed the work deliverables on HR systems, integration work and digitalization projects.
- Collaborating and interface with local/regional HR to drive continuous improvements on service delivery, in particular these key performance indicators so as to achieve best in class service quality:

- Drive process & performance improvements & efficiency in terms of service coverage, responsibilities, quality and process adherance;
- Continuous improvement in interaction & communication in terms of interaction mechanism, communication flow, customer centric culture and perception.
- Improved governance and reporting: regular checks and keeping abreast with changing laws and legislation in payroll, pension and income tax related topics.
- Support employee relations in timely completion of regulatory filings and specific regulatory inquiries.
- All other duties as assigned.

**Requirements**:

- Degree in Information Systems/Management, Organisation behaviour/HR or its equivalent.
- Min. 8 years in hands-on HR Operations/Shared Services management.
- Good understanding of regional payroll / Shared services model, system interface and process improvements. Preferably with working knowledge in Workday and global payroll software.
- Good organisation and logical with a strong service mindset
- Excellent interpersonal and stakeholders’ management skills
- Driven, pro-active in solutions-based problem solving
- Independent, able to work under tight schedule

**Emerlyn Wun**

**Triton AI Pte Ltd**
**Registration Number: R1980724**
**EA: 21C0661


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