Client Success Manager

**About Propseller**:
In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (800+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

**Role Description**:
Client Success Managers (Supply) act as a strategic and supportive partner to property owners, ensuring they receive an elite client experience from day one. You guide them through key milestones of their selling journey, from smooth onboarding and high-impact listing activation to viewing coordination, all designed to drive successful closings.

You will manage a portfolio of clients and work hand-in-hand with our top-performing Real Estate Consultants and in-house experts to showcase properties at their best. Your role is a unique blend of client advisory, operational ownership, and cross-functional collaboration, with a direct impact on satisfaction, speed, and sales performance.

If you are driven by service excellence and want to help clients sell homes from $500K to $20M with confidence and clarity, this is the role for you.

**Duties & Responsibilities**:
**Deliver a Seamless and Elevated Client Journey**
- **Onboard Clients with Clarity and Care**:Guide property owners through a structured and reassuring onboarding experience, laying the foundation for a premium and professional collaboration.
- **Be the Client’s Trusted Partner**:Maintain proactive communication, provide regular updates, and ensure every client feels supported and in control, from listing to closing.
- **Maximise Client Satisfaction**:Champion service excellence at every step, helping ensure that each interaction reinforces Propseller’s reputation for care, trust, and performance.

**Orchestrate High-Quality Listing and Marketing Execution**
- **Oversee Listing Launches**:Ensure each listing is activated with precision, by coordinating timelines and validating high-quality marketing assets, from compelling descriptions to polished visuals.
- **Coordinate Marketing & Staging**:Align photoshoot, staging, and advertising initiatives to showcase each property at its best and attract the right buyers.
- **Drive Visibility Through Advertising Coordination**:Support the execution of strategic ad campaigns to maximise visibility and generate strong buyer interest.

**Coordinate Viewings and Drive Performance**
- **Optimise Viewing Scheduling**:Manage availability and logistics across clients, agents, and internal teams to ensure a high number of property viewings for each listing.
- **Monitor Progress & Maintain Momentum**:Schedule strategic checkpoint calls and surface key performance insights to keep clients engaged and focused on results.
- **Collaborate Across Functions**:Act as the central link between Real Estate Consultants, marketing, and operations to ensure a seamless and high-performing client journey.

You are sharp, proactive, and naturally earn trust. You thrive in fast-paced, client-facing environments where communication, organisation, and empathy are everything. You don’t just handle tasks, you anticipate needs, build genuine relationships, and turn challenges into opportunities.

With experience in roles like Client Success, Customer Service, Sales, or Marketing, you have learned how to read people, solve problems, and make things happen. You are not just looking for a job, you are looking to make a real impact and be part of a company reshaping the real estate experience from the ground up.

**Requirements**:

- **Education**:Diploma or Bachelor degree required;
- **Experience**:At least 6 months in a client-facing role (internships and part-time jobs considered), demonstrating customer service skills and professionalism;
- **Language Proficiency**:Strong written and verbal communication skills in English.
- **Technical Skills**:Proficient in Google Suite and MS Office, with strong overall computer skills;
- **Work Availability**:Available to work five days a week, including one weekend day per week and some public holidays (in which case, you’ll get off-in-lieu to compensate);