Customer Integration Management Specialist

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Boeing Training and Flight Services **is seeking for a **Customer Integration Management Specialist **to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered. Leads pro forma customer training conferences and direct sale resource planning conferences. This position is based in **Singapore** at our training campus, located at Changi North.

**Position Responsibilities**:

- Contract Management - Responsible for managing, recording, and communicating customer contractual terms such as products, current pricing, methods of payment, annual escalation data, amendments, and contract duration's.
- Account Management - Works to ensure proper internal processes are followed while resolving requests for quotes and maintaining training credit balances. Conducts routine account audits and maintains systems to ensure data integrity.
- Campus Support - Works directly with internal and external customers to address concerns while at training campuses and acts as a liaison to connect the right stakeholders required to find acceptable solutions for Boeing and the customer. Builds and maintains positive internal and external customer relationships.
- Problem Solving - Troubleshoots and solves various customer and account issues as they arise by leveraging knowledge of customers, contracts, and internal and external contacts.
- Planning and Forecasting - Supports forecasting of customer requirements while working with Customer Program Managers and Training Schedulers. May be required to help prepare for or attend conferences with customers where planning of training is conducted.
- Works cross functionally to ensure all stakeholders are prepared to execute customer training.

**Basic Qualifications (Required Skills/Experience)**:

- 3+ years of experience in cross-functional leadership, collaborative problem solving, building lasting relationships & proficiency in written and verbal communication.
- Excellent organizational skills and attention to detail
- Establishes, maintains, and expands network to address customer needs and keep lines of communication open.
- Ability to manage large volumes of data.
- Knowledge of the airline / aerospace industry is preferred.
- Proficient in Microsoft Office Suite with an emphasis in Excel, PowerPoint, and Word.

**Preferred Qualifications (Desired Skills/Experience)**:

- Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations.

**Typical Education/ Experience**:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+2 years' related work experience, 5 years' related work experience, etc.).

**Relocation**:
**Work Authorization**:

- ** Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.**

**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.