Apac Workplace Technology Services Regional Head

**Our Team**
- Technology Services Group (TSG) _powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

- Creative innovators, delivering excellence and simplicity
- Always doing the right thing for the Bank, colleagues, and clients
- Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, the Production Services team is
- Ensures the **_Resiliency _**and Stability of our Production Environment.
- Delivers the Bank's **_Client _**connectivity infrastructure & communications technology platform
- Supports and delivers **_Innovative _**end-user technology solutions.

**About BNY Mellon**

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries.

As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments.

**The opportunity**:
Workplace Technology Services is focused on improving the workplace experience through solutions that will increase engagement, enhance productivity, and enable workplace flexibility, while empowering employees to deliver exceptional service to our business. Our team members use their technical skills and business knowledge to bring solutions that will take our company into the future. If you are a collaborative continual learner with a global mindset and a desire to contribute to make a difference, this is the place for you.

We are looking to add an experienced, hands-on technical leader for our Asia Pacific Workplace Technology Services team. This role will be responsible for delivering an excellent end-user experience, providing leadership to a dynamic team across the region and forms part of the APAC Technology regional leadership team.

**You are the right fit for this role if you have**:

- Ability to think strategically and deal effectively with competing priorities and demands
- Experience working in a global matrix environment with proven ability to build strong stakeholder relationships
- Highly collaborative, able to effectively navigate organization boundaries
- Have hands-on approach to work and 'can-do' attitude to start and finish ideas execution.
- Enjoy simplifying complex problems, tackling interesting and meaningful challenges.
- Proven ability to prioritize and re-prioritize work due to changing business/client requirements
- Enjoy working in fast paced collaborative, agile and cross functional environment where talent is valued over job title.
- An excellent communicator, self-driven and entrepreneurial with a strong sense of ownership
- Fast learner and have interests to learn new technology and frameworks as needed
- Highly motivated and self-starter individual

**The role**:

- Develop and drive short to long term strategies on Workplace Technology for the region, ensuring transformational change is implemented in a timely manner
- Build and maintain strong client orientated productive relationships with the business and acting as the responsible focal point for the delivery and support of technology services within region
- Accountable for ensure compliance, risk and audit are delivered
- Change leadership experience to identify opportunities for different and innovative approaches to addressing organizational problems and opportunities
- Accountable for achievement of OLA/SLA-based onsite support service for each site within the region
- Build a team culture that focuses on exceptional customer service, ownership, persistence, and technical growth
- Establish goals and objectives for the team that clearly define expectations for success
- Provide excellent customer service through proper and proactive communication, a “can do” mentality, and a high degree of professionalism
- Perform technical architecture, design, installation, troubleshooting, and advisory services for projects
- Ensure appropriate tools are available for the support team to conduct their role effectively, continually assessing fitness for purpose.
- Ensure governance is adhered to and manage risks to meet or exceed internal and external audit requirements (including all Production and Disaster Recovery environments).

**Experience & Qualifications**:

- Bachelor's degree in a Computer Science, Engineering or related discipline, or equivalent work experience required
- 10-15 years of technical and management experience required experience in the securities