Analyst, Institutional Onboarding

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 73 million accounts in more than 100 countries.

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

Ready to #LiveCrypto? Who you are:

- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

What you’ll be doing (ie. job duties):

- Serve as a domain expert across multiple channels, supporting our highest value customers and institutions onboard for Coinbase’s institutional products (including Prime and Custody)
- Drive impactful changes across workflows and tools by partnering with the sales, engineering, compliance, and product teams
- Continuously add value through effective project management, decisive prioritization, and efficient execution
- Set a high bar for support analysts within the organization by setting an example through performance and work ethic
- Operationalize new and existing policies, processes, and procedures related to the Client Services Onboarding scope
- Serve as the voice of the customer to internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents, and product feedback related to the Onboarding process
- Ensuring that Coinbase maintains regulatory standards across various policies and programs
- Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner
- Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures
- Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions
- Maintain an investigative mindset to help address critical compliance issues while building operational processes to develop and maintain our program at scale

What we look for in you (ie. job requirements):

- Motivated by Coinbase’s mission and creating a seamless, scalable white-glove support experience for our global customer base
- Experience with high priority clients, compliance, product support, payments, fraud, or other relevant operational domains
- Fluent in Mandarin and English
- Experience with industry standards and developments in the areas of KYC and BSA/AML is a plus
- Minimum of 2 years of relevant experience in financial services
- Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
- Work within defined shift hours and participate in a weekend or on-call rotation (depending on business need)

Nice to haves:

- Understanding of cryptocurrency, global financial markets, and/or trading platforms
- Proficiency in one or more of the following languages: French, German, Japanese or another language

Job ID: P37625

**Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, participate in any in-person gathering (including offsites) or engage in business travel sponsored by Coinbase, you will be required to be fully vaccinated (as defined by applicable law). If you receive an offer, you will receive additional information about the grounds and process for an exemption.**:
**Commitment to Equal Opportunity**:
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, se