Operations Transformation Manager

4 days ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an **Operations Transformation Manager.**

**Principal Responsibilities**
- To collaborate with Business, Operations, Digital and IT teams to design and deliver customer-focused change
- To identify opportunities, design, implement, and embed transformational change
- To provide timely reporting on project/programme status, risks and issues, and benefits realisation
- To own and drive customer journey (CX and UX) design and delivery
- To promote and share best practice to build quality and standardisation across the region
- To identify and recommend innovative solutions that consider trends both inside and outside financial services
- To obtain buy-in from and influence senior management and stakeholders on design and delivery
- To manage scope, plans, budgets and risk mitigation and to escalate in a timely manner when conflicts arise
- To build trusted partnerships with internal customers through value-added consultancy that exceed expectations

Requirements

**Requirements**:

- Extensive experience of delivering customer-focused change to improve both customer and user experience and to translate ideas into outcomes
- Be knowledgeable of key business drivers and customer and competitor trends
- Track record of execution on Lean and Agile projects to successful completion
- Experience of Automation/ Robotics / A.I. will be an advantage.
- Proven experience in managing and building rapport rapidly with key stakeholders
- Financial acumen: ability to develop a business case, quantify benefits and translate ideas into outcomes
- Good English enabling good written & verbal communication, negotiation and influencing skills

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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