Service Coordinator

6 days ago

Singapore Videojet Full time

Day-to-day
- Scheduling and Coordination of Field Service Engineers for PM / Sales Support / Breakdown calls / Installation & commissioning for Service Engineers
- Proactively calling customer to confirm the appointment.
- Handle requests from Service Engineers & support them on parts requests
- Creation of jobsheets
- Upkeeping of all demo printers in the workshop & availbility
- Service engineers will be dotted reporting to this incumbent

Weekly
- Creation and ensuring of spare part and service labour quotations to be sent to customers.
- Sales Order Entry for Supplies/Parts and Accessories
- Proactively call and follow up on the customer PO to ensure that the delivery is on time
- Contract invoicing
- Invoice Queries & Credit Notes
- Cloud MIV to Customer Service Team

Monthly
- Fieldaware monthly report and Accrual report to finance during closing.(Bi-weekly)
- Checking of Technical Service Engineers OT forms for monthly submission.
- Reclassification report for finance
- PM list to CS Team for stock availability / replenishment

Miscellaneous
- Maintain and ensure all Tehcnical Service Engineers have the necessary safety trainings or licenses (include Jurong Ismand entry pass) required at customers’ sites
- Support in completing any risk assessments required at customer’s sites
- Maintenance of service helpline
- Responsibe for allocation & upkeep of Company registered vehicles for service usage
- Raising of PR request form from 3rd party vendors for adhoc purchases.
- Coordinating sampling and prepare documentation for the customer samples and arrange for forwarder to send to samples lab
- Provide administrative support to Singapore Sales Team in terms of quotation
- Provide administrative support to IB department
- Perfom any other tasks as assigned

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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