Vp/avp, Client Manager, Global Transaction Banking

**Business Function**

Global Transaction Services (GTS) is a product group focused on the management and sale of Cash Management, Trade Finance, and Securities & Fiduciary products and services to institutional clients.

In GTS Securities & Fiduciary Services, Client Management & Implementation, you will be part of a team that provides sales and services to financial institutions, corporations, and SME customers.

This job is to serve as a focal point of contact for the Bank’s top-tier IBG clients on payables, receivables, eChannels and custody matters. Actively engage customers on all aspects of their transaction banking requirements and provide superior service level to them, with the aim to strengthen, deepen, and defend the total banking relationship with these clients at various levels.

**Responsibilities**
- Respond and investigate promptly to clients’ queries and issues relating to Cash Management and Custody product/service until satisfactory resolution.
- Work in close alignment with internal stakeholders (e.g. Sales, BU RMs, Implementation, Product Management teams etc) to ensure smooth onboarding and subsequent management and development of the relationships.
- Wallet size strategic client portfolio with a view to maximize revenue generation and cross selling opportunities for GTS and other banking areas.
- Achieve desired targets with respect to revenues, increase of wallet size and overall delivery of excellent solutioning and services.
- Co-ordinate and work closely with relevant internal stakeholders namely, GTS Product Management, Technology & Operations, Relationship Managers and such other teams/departments to ensure seamless transaction execution to the satisfaction of the customer.
- Lead business review with clients to engage the client more deeply and comprehensively thereby strengthening the relationship.
- Ensure that the client continues to meet the selection admission criteria of the tiered classification model annually.
- Keep abreast of competitive environment and maintain frequent liaison with the Product teams to ensure the Bank is competitively placed in relation to cash management.
- Help elevate DBS franchise profile in the domain of GTS Cash Management.
- Help establish industry best practices in client servicing and portfolio management.
- Assist our client with documentation as well as provide advisory on solutions, processes, and new product development, including those related to overseas markets.
- Proactively inform client on exceptional incidents with alternatives/solutions.
- Work with support functions within the Bank to ensure these service issues are attended to until proper resolution.
- Work closely with Solution Delivery Manager and Sales Manager in acquiring new client or product/service for existing client to ensure no breakage in client on-boarding process and post live support.
- Macro view of all issues handled to identify common and core problem. Work with respective stakeholders or escalate to relevant owner if it impacts all clients.
- Provide competitive portfolio’s trend and information to Product and Sales Manager to facilitate them in re-pricing or pitching new relationships/business opportunities.

Key accountabilities:

- Manage a portfolio of large revenue-generating and highly-sophisticated GTS Cash and Custody clients across the DBS franchise through excellent service.
- Enhance client satisfaction through timely and satisfactory resolution of issues and queries raised by clients. This may involve intensive co-ordination and extensive collaboration with relevant parties across multiple departments locally and regionally.
- Proactively build, manage, nurture, and harness relationships to achieve strong long-term partnerships and reap mutually beneficial objectives with these clients.
- Maintain close rapport and establish a sticky relationship with clients through continual engagement, such as on-site visits, customer calls, and periodic business reviews.
- Protect-cum-grow Revenue, Deposits and Transaction Volume.
- Defend and maximize the organic revenue growth through impactful servicing, meaningful customer’s engagement, and deep understanding of client’s activities.
- Work closely with other areas of the group to develop joint business development initiatives to maximize GTS cross selling opportunities from these existing relationships.
- Identify new opportunities and execute cross sells/referrals of DBS products and services.

**Requirements**:

- Degree holder with minimum 5 years of working experience in relevant field.
- Experience in financial industry with a preference for prior client management role and responsibilities in local and/or global markets.
- Experience in cash management product &/or strong knowledge of cash/payment operations is critical.
- Experience in Custody services will be an advantage. Trade knowledge is an added edge.
- In-depth knowledge of market practices, industry/ regulatory requirements and p