Digital Experience Specialist

2 weeks ago

Singapore Apple Full time

Imagine what you could do here The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Digital Experience and Merchandising (DE&M) team defines, develops and delivers an exceptional shopping experience for Apple Store Online customers across all of our digital platforms. The Digital Experience Specialist - APAC, will define, develop and execute innovative digital shopping experiences for Apple Store Online flagship stores on web and app.

**Description**

**Responsibilities**
- Partner with cross-functional teams to embed business priorities into the online shopping experience.
- Develop and deliver strategic briefs and presentations that align stakeholders and drive action.
- Lead key market initiatives, from platform expansions to feature enhancements.
- Monitor business performance and customer journeys, sharing insights and driving improvements.Research market trends, competitors, and consumer behavior to inform optimization and growth strategies.

**Minimum Qualifications**
- 6+ years demonstrated experience defining and developing consumer-facing digital shopping journeys, or relevant e-commerce experience for a premium global brand
- Demonstrable knowledge of regional retail industry trends, marketplaces and platforms in APAC
- Fluent in English
- Additional language skills a plus

**Preferred Qualifications**
- BA/BS degree or equivalent experience (MBA a plus).
- Exceptional ability to problem solve, develop creative solutions, and demonstrate resourcefulness.
- Experience working closely with creative and UX teams to create innovative customer experiences and define shopping journeys.
- Exceptional communication, storytelling, and presentation skills.
- Self starter with proven ability to influence across teams to drive innovation and results.
- Adept at building collaborative bridges and fostering relationships with cross functional and global teams, in addition to flexibly adapting to feedback.Demonstrates Apple’s values of inclusion and diversity.

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