Veterinary Diagnostic Consultant

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Increase the diagnostic revenue year over year in a specific territory
- Translate customer needs into diagnostic solutions.
- Sell diagnostic equipment, tests and services to customers.
- Increase utilization of in-house diagnostic tests & assays, instrument consumables and reference laboratory profiles & advanced tests for territory customer base.
- Achieve quarterly and annual revenue and growth goals through new account acquisition and existing account development.
- Utilize IDEXX specialists to assist with acquiring new business as appropriate
- Educate and train veterinary clinic staff on products, services & marketing initiatives, including elevating issues to customer service when appropriate.
- Develop and grow partnerships with veterinary practice staff.
- Represent IDEXX mission, values and principles in all dealings with customers and markets.
- Present IDEXX values to customers in a professional manner; including understanding the industry, veterinary practice, customers, technology, operations, and processes.
- Complete all sales administration, including completing all Beacon requirements & territory management activities.
- Attend trade shows and other educational events.
- Achieve and maintain medical & technical knowledge and verbal fluency of industry and IDEXX products and services.
- Manage territory for optimal account coverage, including quality account planning.
- Define and verify customer needs and expectations. Communicate customer needs/issues to marketing organization and business unit manager, including recommendations of modifying service levels to current accounts.
- Communicate competitive issues to marketing organization and business unit manager.
- Partner, coordinate and assist laboratory operations to facilitate/handle customer questions and/or service issues.
- Manage IDEXX expenses and resources in line with company guidelines and directives.

**EDUCATION**:

- Bachelors degree or equivalent combination of education and experience required.

**REQUIRED SKILLS AND ABILITIES**:

- Demonstrated strong sales and closing skills.
- Documented track record of success in achieving sales goals.
- Strong communication skills with the ability to influence and negotiate with customers, co-workers and peers.
- Demonstrated ability to develop, grow and manage customer relationships. Customer Relationship Management skills a plus
- Ability to understand customer needs and develop customer specific solutions.
- Utilizes creativity in problem solution, works easily with team partners to solve customer needs.
- Must be professionally mature, and able to adapt to independent and team-oriented environment.
- Must possess a passion for business with the drive to achieve results.
- Integrity, keeping commitments to colleagues, customers and the company.
- Able to demonstrate modeling and authentic support for IDEXX mission, values and principles.
- Solid computer skills and ability to utilize sales information management databases.
- Strong interpersonal skills - ability to build strong customer relationships, and build outstanding relationships with customers & colleagues.
- Strong collaboration & teamwork skills.
- Detailed and organized with the ability to multi-task.
- Solid analytical skills with the ability to analyze and understand customer sales data.
- Knowledge of veterinary industry and/or veterinary diagnostics preferred.
- Must possess a valid driver’s license.

**PHYSICAL DEMANDS**:

- Overnight travel
- Some weekend work
- Extensive car travel
- Ability to lift up to 60 pounds

**WORK ENVIRONMENT**:

- Exposure to veterinary clinics

**LEVELING GUIDE**:

- Some field sales experience and/or equivalent inside sales experience
- Requires demonstrated sales and customer relationship skills.
- Requires solid knowledge of IDEXX products and services and/or equivalent external experience
- Grows and develops strong customer relationships.
- Applies company policies and procedures to resolve a variety of issues.
- Requires knowledge and experience in own discipline; acquiring higher level knowledge and skills. Builds knowledge of the organization, processes and customers.
- Solves a range of problems. Analyzes and recommends possible solutions.
- Receives a moderate level of guidance and direction as needed.
- Typically 3-5 years field and/or equivalent inside sales experience. Relevant sales experience preferred.
- Scientific medical and/or technical background, training, and/or experience preferred.
- Experience in a Veterinary Clinic a plus.