Process Consultant

6 days ago


Singapore IKIGAI ENABLERS Full time

**Responsibilities**
- Facilitate process workflow modelling in order to collaborate on to-be state/process illustration and closing gaps
- Conduct change impact assessment between as-is and to-to processes
- Hold the pen for L3/L4 documentation for E2E process flow (IO)
- Hold the pen for L5 documentation (if superusers are unavailable) to refresh L5 documentation (scope: documentation for changes due to LUPA)
- QC to ensure the content and format of documentation fits the requirements of GPO office
- Maintain parking lot items (where applicable)
- Hold the pen for RACI documents (where applicable)
- Facilitate the creation of test scenarios (where required), preparation of test data, collation of change requests and ensure the successful completion of UAT
- Co-ordinate user training according to plan
- Track progress of the process & system workstream and customer impact workstream and perform derisking
- Other governance work (on demand) for process workstream and customer impact workstream
- Travel when required

Competencies:

- Excellent Visio skills
- Excellent working domain knowledge and process taxonomy from Strategy to Settlement
- Proven track record in facilitating difficult conversations or decision-making in grey zones
- Outstanding time management, communication and organisation skills
- Good working knowledge in preparing and facilitating test scenarios
- Continuous improvement mindset



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