Head of Operations

1 day ago

Singapore Chess at Three Singapore Full time

**Head of Operations/ COO**:
**Salary**: _Available upon request_

**About Us**:
Chess at Three is a venture-backed early education company from New York, now rapidly expanding in Singapore. We deliver two award-winning, story-based learning programs for kids aged 6 months to 11 years:

- **Chess at Three** - teaches chess to children as young as three through storytelling and play
- **Birchguard Quest** - a fantasy roleplaying game for ages 6-11 that builds collaboration, confidence, and communication

With over 150,000 children taught globally, we're growing fast and looking for passionate leaders to help us deepen our impact in Singapore.

**About the Role**:
**Head of Operations / COO**

Chess at Three Singapore is seeking a dynamic and experienced Head of Operations/ COO to lead and optimise our day-to-day operations to support growth, and ensure exceptional and consistent service delivery across all programs. You will oversee day-to-day operations, provide team leadership, customer experience, and growth execution in line with our mission to bring our distinctive fun & engaging chess lessons to children across Singapore.
- Operational Leadership: Design and implement systems/ SOPs to streamline and optimise operations across all camps/ classes, venues, and events, while ensuring a high level of quality and consistency in execution. Establish and track operational metrics (e.g. student growth, retention, utilization, customer satisfaction, quality scores).
- Growth & Expansion: Support strategic expansion into new markets, venues, and offerings.
- Team Management: Lead, train and develop operational, sales and teaching staff; foster a high-performance culture, including to design, implement and track KPIs across staff members to ensure accountability.
- Customer Experience: Oversee parent/ partner communication, satisfaction, and retention, and drive initiatives that enhance the brand promise and parent/stakeholder satisfaction.
- Logistics management: Ensure venues, equipment, materials, and supplies are fit-for-purpose and available. Oversee logistics and inventory of clubs, camps, events, tournaments.
- Finance & Budgeting: Manage operating budget, monitor performance metrics, and drive cost efficiency.
- Risk, Compliance & governance: Ensure policies and procedures comply to industry standards & Singapore law/ regulations, and are documented, communicated, and adhered to.

**Requirements / Experience**
- Experience: At least 5 years in operations leadership roles, experience in building/ scaling companies is a plus. Ex-consultants may also apply.
- Strong track record of managing multi-location operations, team leadership, and delivering both operational and financial targets.
- Excellent communication skills; adept at cross-team collaboration with academic, marketing, finance, HR teams.
- Analytical mindset; comfortable with data, performance metrics.
- Strong sense of quality, customer / parent‑oriented mindset.
- Adaptability, high energy, ability to work in a fast‑growing / changing environment.

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