Design Program Manager

5+ years of design program management experience
- Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences
- 3+ years of experience in design program management for physical building (design/construction) programs, demonstrating progressive responsibility and increased scope.
- Intermediate to advanced knowledge of building codes and accessibility standards.
- Strong behaviors in critical thinking, problem solving, issue resolution, risk assessment, and high attention-to-detail.
- Experience in managing and updating design standards and guidelines on a global scale.
- Experience in digital asset management and metadata-driven data architecture.
- Experience working in a matrixed organization.

Key job responsibilities
- Act as a regional Guidelines Subject Matter Expert (SME) by consulting with regional business partners during change requests and participate in the development of narrative justifications.
- Develop, drive adoption of, and maintain tools and procedures to accelerate the organization’s ability to adapt to changing priorities and urgent requests.
- Develop, or work with vendors to develop, standard specifications and guideline documents.
- Collaborate with peers across regions to elevate regional differences to a global perspective.
- Own the roadmap for new and revised guidelines and standards for your region.

A day in the life
The APAC Sr Program Manager for Workplace Guidelines will develop, publish, and maintain Design Guidelines and Standards. You will mainly collaborate with the Global Design Team’s APAC Design Manager, business team stakeholders, and program owners. Your Global Design counterpart will develop and publish Design Intent documents. You will review those Design Intent documents before they are finalized and act on them to translate the design to visuals and narratives that can be published as Guidelines. You may need to author - or engage a consultant to author - new documents that bridge the gap between what you receive from Design and what needs to be published in the Guidelines. A day in the life might be spent navigating and balancing multiple conversations, written requests, and constraints into visual and written instructions that help execution teams deliver outcomes aligned with Amazon’s high standards for corporate space. You work autonomously and creatively in a fast-paced, ambiguous environment. As a senior leader in the organization, you also role model best practices, influencing and operating at all levels - technical and non-technical - to overcome obstacles and deliver results. Your attention to detail and ability to inspect issues and processes brings simplified solutions to complex problems.
About the team
The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space and occupancy planning, capital investment program management, facility maintenance, and operations in more than 60 countries. GREF is organized into three pillars: Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. Workplace Design and Construction sits within the Global Centers of Excellence and includes the disciplines of Global Design, Workplace Guidelines, Business Development, Global Integrated Facilities Management, and regional Design and Construction (D&C) delivery.
The Global Design team owns the design of GREF spaces, shaping design concepts that align with GREF’s strategic vision and brand identity, while enhancing employee well-being. Ultimately this team defines spaces that best support the way Amazonians work. The team’s regional Design Managers ensure that GREF design concepts and standards are seamlessly integrated into new, and renovation, projects.
The Workplace Guidelines team owns the creation, implementation, and ongoing refinement of Amazon’s Global Workplace Design Guidelines and Standards, ensuring regional teams have comprehensive documentation to support delivering and refreshing spaces that best support how Amazonians work in the office. This team includes global furniture, fixture and equipment (FF&E) development and implementation, as well as signage and wayfinding guidelines and standards.
The Design & Construction (D&C) delivery team delivers world-class spaces across the broad GREF portfolio, including new and refreshed office spaces, labs, Kuiper production facilities, studios, and spaces that we don’t yet know the businesses need. The team includes regional leaders and Global Construction Operations, as well as GREF Information Technology.
**Inclusive Team Culture**: Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host