Production Support(Openshift

2 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time

**Education & Experience**:

- Bachelor’s degree in Computer Science or a related discipline.
- Minimum of 6 years of relevant experience, preferably within the financial services industry.

**Required Experience & Competencies**:

- Proven ability to work effectively in a team-oriented environment; adaptable and capable of managing time efficiently.
- Demonstrated ability to operate with a sense of urgency, manage multiple deadlines, and complete tasks independently with mínimal supervision.
- Experience providing Level 2 / Level 3 support in a high-availability, mission-critical production environment.
- Strong understanding of ITIL frameworks and best practices.

**Technical Skills & Expertise**:

- 3-4 years of experience with distributed technologies such as AIX, MQ, Java, RDBMS, and Connect:Direct.
- At least 2 years of experience managing or supporting OpenShift or Kubernetes infrastructure.
- Familiarity with containerization, virtualization, and cloud platforms such as Red Hat OpenShift, Kubernetes, Docker, VMware vSphere, and AWS.
- Proficient in managing container platform ecosystems and reviewing platform changes (e.g., OpenShift upgrades, hotfixes).
- Active participation in all phases of the development lifecycle within a collaborative team environment.
- Skilled in troubleshooting software issues and documenting findings.
- Capable of reviewing and providing feedback on technical documentation.
- Experience handling incident troubleshooting, coordinating with development teams for timely resolution.
- Proficient in managing support tickets using tools like Remedy, Confluence, and JIRA.
- Hands-on experience in scripting, debugging code, and writing database queries.
- Familiar with software engineering principles and change management processes.
- Solid understanding of system resiliency and redundancy design.
- Knowledge of interfaces and messaging systems.

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