Monitoring Centre Engineer

2 weeks ago

Singapore Rapsys Technologies Full time

Monitor and manage the system to ensure that all system parameters are optimum.
- Escalated to the necessary teams if there is any abnormality to the systems or the system parameters are less

optimum.
- Manage number of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Collect, collate, compute and calculate the various support KPIs
- Other administrative tasks, documentation and creation reports to be assigned.
- Conduct investigation activities to be assigned.

Job Requirements
- Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent
- Minimum 1 to 2 years of relevant experience
- Relevant experience as a monitoring center engineer
- Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
- Basic knowledge in Networking and Database management will be added advantage
- Airport operations background will be added advantage
- Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces

challenges
- Ability to work responsibly, independently and in a team
- Able to interact with all levels of people and work under stress
- Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends, public holidays etc.
- Training will be provided

**Experience**:

- Monitoring center engineer: 1 year (preferred)
- Electrical/mechanical drawing: 1 year (preferred)

Work Location: In person

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