Implementation Analyst

**UnderwriteMe & Pacific Life Re**

Pacific Life Re (PL Re) is the majority shareholder in UnderwriteMe (UMe); a technology company which provides a variety of software solutions ranging from a market-leading Underwriting Engine (UE), Comparison Service and Claims Engine (CE).

**Purpose of the role**

We are looking for a Business Analyst to join the Client Success Asia-Pacific team in Singapore.

The key responsibilities of this role are to participate within a fast-paced Agile (and often hybrid environment) and to support BAU and client implementations to deliver stand-out automated technology solutions across the Asia-Pacific region.

The post holder will participate in software implementations with clients, provide pre-sales support involving demonstrating the software capability to senior people, lead scoping workshops, and perform business analysis functions in product development and client support.

The role may also include internal projects and product development initiatives.

The post holder will be required to build an in-depth knowledge of how to implement our various products into client environments and will involve supporting clients across Asia-Pacific to meet their implementation project goals

**Who you are**

You are an engaging and friendly individual who is a highly organised, conscientious, self-starter who thrives in a collaborative global environment and wants to belong to a dynamic team who are all committed to achieving great outcomes together.

With our head office in the UK, and the Asia-Pacific business split geographically across Singapore and Australia, you can effectively manage your time across various time zones when required.

You enjoy working in a collaborative environment and can keep pace with the changing needs of our business. We are invested in continuous improvement, and you will provide input, feedback, and fresh thoughts on how we can do things better.

You are accountable and responsible with attention to detail, and you can manage client priorities alongside the needs of our business and team.

You will proactively engage in the implementation process and drive project successes and process improvements.

You are happy facilitating and running client-facing workshops and meetings.

**Responsibilities**

Projects & Client Success
- Lead and support your colleagues in client software implementation projects representing the business requirements workstream, Professional Services projects (SOWs) and internal projects as required, working with a multi-disciplinary and co-located team
- Provide implementation support as an analyst with scoping, planning, requirements gathering and both hands on and consultancy rules development
- Provide updates to your Project Manager in a timely manner and in agreement with the project reporting rhythm
- Produce accurate and timely project documentation including client meeting notes, client business requirements, estimates of work, output of testing, client support notes
- Facilitate and provide end-user client training on our products confidently

People
- Help build upon the culture within UME as well as within the APAC and Asia team levels
- Promote collaboration between internal and external teams to deliver projects successfully
- Liaise with other business and implementation analysts, solution architects, platform engineering, data engineering, product owners and global support teams to deliver your projects
- Work with Business Development Managers and Account Managers, both pre and post implementation projects
- Actively participate with the APAC UME team as a core team member as well as the global UME team and Pacific Life Re

Process
- Adhere to global processes to maintain consistency in meeting quality customer expectations and to provide internal operational and management reporting and insights
- Actively contribute to the implementation and ongoing refinement of global Project Management and Release processes
- Support release management process where necessary
- Provide input to client implementation documentation and processes

**Qualifications & Experience**
- APAC Life Insurance product knowledge (minimum 5 years)
- Automated underwriting experience (preferred)
- A minimum of 5 years’ experience in delivering business requirements, including design, analysis, testing, implementation, production, and documentation
- Ability to work within cross-functional global teams and understanding of the challenges this can bring
- Confident and effective written and verbal communicator at all levels, including Senior Management and external customers
- Ability to deal with non-standard requests/work, sometimes at short notice, with appreciation for this as being part and parcel of being a member of a small cross-functional and skilled team

**Key skills & behaviours**

**Skills**:

- Organised, delivery focused, pragmatic and analytical
- Communicates in a clear and practical manner both verbally and in writing
- Able