Client Relations Executive

6 days ago

Singapore AIRSERVE MARINE TRAVEL PTE. LTD. Full time

**About Us**

The Airserve Group is a family owned and operated Travel management company established in Singapore in 1995. We are a people centric organization with a mission to deliver service excellence to our diverse base of clients.

**Job Purpose**

The Client Relationship Executive (CRE) is responsible for retaining and growing Airserve’s clients in the region.

The role holder will have responsibility for the retention and up-selling of existing business and must possess a customer-focused approach to their work. Regular contact and building relationships with clients at all levels (senior management and entry level operators) will be key, as will the ability to work closely with our internal support teams and other partners and suppliers. The role holder needs to be well organised and can manage a large number of accounts.

Negotiation will also form a key part of the role, making this an excellent entry level opportunity for someone looking to move into a client relationship management sales position.

**Main Duties and Responsibilities**
- Identify upsell, retention risk and potential Expand accounts within Airserve groups business verticals, to ensure renewal and upsell opportunities are maximised and any additional growth outside of an existing vertical is explored.
- Work with the appropriate support departments to ensure that customer issues are handled consistently and effectively, including technical issues relating to reporting.
- To keep up to date with market & competitor developments and have the ability to speak with confidence on the groups value proposition.
- Document all sales related activity and maintain your business pipeline.
- Ensure dates of all renewals are well planned and work commences at least three months in advance. Such activity requires excellent organisational skills.
- Keep up to speed with developments that can support your role, such as attending B2B events and travel and trade shows and media articles about industry trends.
- Work closely with the operations - finance and management team to plan and prioritise activity and to support the goal of achieving upsell and retention and building relationships with stakeholders across your key accounts.

**PERSON SPECIFICATION**
- Excellent organisation and communication skills.
- Influencing / Negotiation skills to gain commitment from clients and internal colleagues.
- Confident and Customer focused
- High level of initiative and motivation
- Commercial mindset (How to make $$$)

**DESIRABLE**
- 1-2 years of experience in a customer facing role, sales experience would be an advantage.
- Open to freshers with a passion and willingness to learn
- Basic knowledge of Microsoft Outlook, Excel and Power Point and Word
- Fluency in English and 1 additional language would be an advantage.

**What’s in it for you? Our Benefits**
- Flexible Working Arrangements
- Cashless Medical Benefits for Self and Children under 12yrs
- High level of autonomy and empowerment to make decisions
- Leave benefits
- Salary will depend on experience and ability

**Office Location is at Novelty Biz Centre, 150mts to Tai Seng MRT

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