Client Success Manager/creator Engagement

Job Description**:Client Success Manager**

**(Creator Engagement Manager / Client Services Manager)**

**GNOWBE** is currently looking for a **Client Success Manager **to embark with us on our journey to transform the world with mobile microlearning.

**Attachment Description/Specific Responsibilities**:

- Training and onboarding clients/creators/users on how to maximize usage of Gnowbe (e.g., MID training, feature training) to encourage active usage and engagement
- Connecting with clients to ensure they have the best Gnowbe experience and referring to Creator Growth / Sales if there are opportunities to upsell or expand relationships
- Participate in projects as needed to support Creator Growth / Sales and Marketing initiatives.
- Represent Gnowbe at conferences, events, and other community engagement opportunities.

**Requirements**:

- Minimum Bachelor’s degree or higher.
- At least **5 years** in a client success/engagement role or similar role and
- Ability to identify and describe what works and what doesn’t
- Project management and leading your team to achieve all project goals
- **Experience in Educational Training and Instructional Design will be a plus.**:

- Confident in your reputation as someone who always delivers what they commit to
- Comfortable working with senior leaders within the company and in client or partner organizations
- Independent, energetic, flexible, and can thrive in a fast-paced, constantly evolving team environment
- Concise yet persuasive in your communication, have perfect English grammar and are comfortable addressing large groups or audiences
- Analytical and able to understand and communicate highly technical products and concepts (IT SAVVY)
- Detail-oriented, resilient, resourceful, optimistic when dealing with ambiguity and making positive use of the opportunities it presents
- Ability to identify areas or processes that need to be improved, take the initiative to make recommendations, and always think through possible solutions before bringing a problem to your leaders.
- Active listening skills, take responsibility for mistakes and respect the diversity of your colleagues
- Global mindset and are comfortable managing relationships with international stakeholders
- Energized by communicating and working cross-functionally with multicultural teams
- _________________

**Who are we?**

**About Gnowbe**

Gnowbe is on a mission to **maximize human creative potential globally** by empowering creators to teach, train, engage, and coach by better using microlearning instructional design (MID) techniques and technology.

Creators include trainers, teachers, coaches, leaders, and instructional designers who are empowered and equipped with a super easy-to-use authoring tool that empowers creators to design, digitize, and scale shared learning experiences (like Canva for Learning Experiences).

Creators most commonly created:

- New learning experiences (blended, online)
- Digital workbooks
- E-learning courses
- Coaching and feedback programs
- Sales and product playbooks
- Onboarding experience for remote teams
- Safety, health, and wellness equipping
- Certification prep
- Team engagement, fun & games
- Daily habit-forming programs

With a seamless desktop/mobile experience and support for over 100 languages, Gnowbe empowers creators anytime, anywhere.

Here are some of the things that make working at Gnowbe amazing:
**Gnowbe is authentic.**
We believe that we are at our best when we bring our whole selves to any context. We intentionally create environments where everyone feels safe to express their true selves, regardless of whatever quirks you might have.

**Gnowbe is borderless.**
While we love exploring new frontiers, we believe in transcending all kinds of boundaries. We want to be borderless and accessible to everyone regardless of their background and aspirations.

**Gnowbe is beautiful.**
We appeal to the essence of humanity as expressed in the design and through experiences. We transform overwhelming pages of text information into a beautiful learning experience.

**Why join Gnowbe?**
Join the growing movement that is pioneering microlearning through the use of smartphones for future of work. Gnowbe is one of the fastest-growing start-ups in Singapore and the US. We specialize in workplace learning and performance through “micro-learning” - mobile-optimized, short-form, gamified and social learning that takes only 10 minutes a day.

**Recognized by**:

- World Economic Forum (WEF) as one of the top 20 start-ups in ASEAN
- Top 3 microlearning platforms globally by G2
- 4th best B2B SaaS Startup in Singapore
- Top 10 EdTech Companies Globally

With over 71% of organizations shifting to microlearning, join Gnowbe to lead the growing microlearning revolution (according to Forbes).

**Salary**: $5,000.00 - $6,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Flexible hours
- Monday to Friday

COVID-19 considerations:
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