Avp, Digital Product Manager

**Business Function**

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

**Responsibilities**

**_1. Product Development_**
- Collaborate with Bancassurance Channel team leads to develop compelling, differentiated propositions for DBS’s customers.
- Develop strong propositions or features for new digital life insurance and general insurance products with key strategic insurance partners.
- Review and ensure that proposed products’ premiums by key strategic insurance partners are competitive with similar products in the market by performing well researched and analysed product comparisons against key competitors.
- Review and ensure that key strategic insurance partners’ proposed new product’s remuneration and incentives for the Bank are in line with the industry’s payouts.
- Review and work with key strategic insurance partners to ensure accuracy and consistency in the policy wording definitions and language.
- Ensure compliance with all processes, regulations and controls as set by the bank and regulatory authorities for new product launches.
- Collaborate and support Channel team leads in product launch plans by developing product codes setup in system, training materials and quizzes.
- Support Channel team leads in UAT and Production testing on core systems or platforms which the new product will be distributed on.
- Provide domain advice to Channel team leads on any regulatory requirements and guidelines for product distribution before any product launches.
- Prepare new product launch documentation and present to senior management for their review and approval.
- Co-ordinate and brief all internal stakeholders on new product launch in enabling them to manage any customers’ queries or feedbacks.
- Handle and response to any customer queries and feedback promptly on new and existing products within service level agreement standards.

**_2. Product Management _**
- Conduct frequent market scans and recommend promotions that will maintain/ increase competitiveness of our insurance products.
- Conduct frequent product comparison scans and recommend any price or benefit revision with our key strategic insurance partners
- Support Digital Bancassurance Team Head in managing the meeting agendas and presentation preparation for Quarterly Product Experience meetings with key insurance partners.
- Plan and schedule products for quarterly reviews with key strategic insurance partners and implement product enhancements for any gaps in product attractiveness.
- Review Pweb product webpages regularly and update new contents if required in keeping our product information accurate and clear for our customers.
- Support marketing execution for special launch projects by working closely with internal and external stakeholders on the product offerings to meet the needs of DBS customers
- Build partnerships with other teams (e.g. Cards, Ecosystems) to seek opportunities to develop new insurance product solutions that can be embedded in their banking services.

**_3. Digital Product Innovation_**
- Drive digital transformation through operation streamlining and enhancing customers’ experience for our digital bancassurance products.
- With the data, iterate and test new products based on leads criteria/ presentation of information etc. in order to improve website traffic and campaign performance
- Ideate, execute and track experiments. Iterate and repeat the process

**_4. Business Management and Administration_**
- Accountable to deliver sales budget in both Digital Life and GI.
- Assist with weekly reporting of overall business performance
- Participate in business forecasting, budgeting and annual product ideation day.
- Work with internal compliance teams on annual audits, compliance testing and risk & control self-assessment exercise.
- Support ad hoc operational and administrative matters related to product fulfilment.
- Work with external auditors to obtain annual attestation of commission receivables from strategic insurance partners.
- Work with Regional Bancassurance team on annual reviews of strategic insurance partners.

**Requirements**:

- Bachelor’s degree in a related discipline
- Strong written skills and a keen eye for detail. Experience with Life Insurance will be preferred.
- Strong in Microsoft Office especially in Excel
- Team player with good organisational, interpersonal and communication skills
- Able to be flexible, follow tight deadlines, organise and prioritise work
- Able to work in a fast paced and dynamic environment

We offer a