Assistant Manager, Business Office

4 days ago

Singapore SingHealth Group Full time

SingHealth Community Hospitals

**Assistant Manager, Business Office (Billing)**:

- Job Category: Administration
- Posting Date: 13 Dec 2024

You will support the Senior Manager, Business Office in managing and overseeing billing processes, ensuring accurate and timely submission of claims. You will manage external purchased services and lead the implementation and system enhancements for National Billing System.

**Charging/Billing Roles**
You will adminster charging and billing rules in SAP-ISH & eCCAP to ensure system compliance with policies and procedures. You will be responsible for maintaining master records in these systems for billing systems setup and configuration. You will ensure the timely submission of claims to third-party payors (e.g. CPF Board, Private Medical Insurance, MCPS, etc.) and work closely with them to resolve any claims issues. You will also represent the billing team in meetings and workgroups, collaborating on issues that impact patient billing.

**Manage Purchased Services/Items**
You will manage external purchased services and specialised non-stock nursing items, ensuring accurate and proper charging to patient bill. You will perform regular checks and audits to ensure compliance.

**System Enhancement & Roll-Outs**
You will lead the billing team in gathering user requirements and conducting user acceptance testing for system enhancements. You will support the team manager in developing SOPs and training staff for system updates and new service implementations. You will represent the team in meetings with Synapxe, system vendors and external parties regarding billing-related systems.

**Implementation of National Billing System (NBS)**
You will learn NBS features and functionalities and support its implementation as an expert user and trainer. You will assist in the analysis and identifying gaps between current business requirements and NBS functionalities.

**Others**
You will support management decision-making by performing data extraction, collation and business analysis as needed. You will ensure timely reporting to stakeholders, including MOH and SCH Management and ensure compliance with regulatory requirements. You will also facilitate external audits and participate in projects as assigned by supervisor.

**Job Requirements**:

- Degree in Accountancy, Business Administration (major in Accountancy or Finance) or equivalent or Professional Accounting Qualification (ACCA or CA).
- At least 5 years of experience in Accounting/Finance, with prior supervisory experience preferred.
- Prior experience in a healthcare setting is advantageous.
- Proficient in Microsoft Office (Word, Excel, Powerpoint) and advanced Excel skills, with experience in data analysis.
- Possess strong communication and interpersonal skills.
- Team player, capable of managing cross-functional and institutional relationships.
- Independent worker with the ability to handle tight deadlines and thrive in a dynamic, fast-paced environment. Adept at handling complex, ambiguous and challenging situations.
- Excellent organisational and prioritisation skills, systematic and meticulous in work.

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