Customer Executive

1 week ago

Singapore TP Aerospace Full time

**Do you see yourself as a team player? Do you want to develop a career within customer support operations in a global growth company? Then this is your opportunity**

If you're enthusiastic about making a difference and ready to thrive in a challenging, ambitious and rewarding environment, the Green Team at TP Aerospace is the place for you.

**Who is this growth company?**

We are TP Aerospace A fast-growing and dynamic company operating in the aviation industry. With headquarters in Copenhagen and eleven sites spanning from Orlando to Melbourne, we operate in a highly global environment where things are moving fast

**An opportunity where you will get all the training you need to succeed**

We are looking for a team player to take up the role as customer executive and be responsible for dealing with all our APAC contract customers, so to ensure that we deliver Wheels and Brakes for the customers’ aircraft in accordance with contract terms, requirements and customer expectations.

In this team, you will learn all our processes from scratch, with day-to-day close engagement with our customers as well as our repair shops around the world. We manage our service delivery to our customers and create the plans for our repair shops, ensuring that we meet our delivery commitments timely and with quality. With this, we prepare for delivery of serviceable units when needed.

**The opportunity**

Working from our office in Singapore, you will collaborate together with the Program Managers and be responsible for general customer support, assuring the smooth running of assigned customers & programs and securing the operational logistic flow in serving our customers.

**The primary tasks will include, not limited to**:

- Processing exchange and lease orders.
- Processing replenishment orders in a timely matter.
- Filing transactions in the company’s IT system, Quantum.
- Arranging and following through on pick-up and deliveries between program customers and TP Aerospace’s facilities.
- Working with Accounting to ensure timely payments are made by clients.
- Coordinating with the quality department and Repair and Asset Managers on warranty cases together with the Program Manager.
- Reporting to management as required.

**Qualifications**:
We are seeking a Customer Executive who is aligned with the description below:

- Educational background within business, logístical, technical discipline or similar
- Solid working knowledge of MS Office
- Expert level in MS Excel would be an advantage
- Preferably, experience within aviation, along with customer service, sales, logistics, or supply chain

**Skills and Attributes**:

- Excellent communication and interpersonal skills
- Ability to prioritize, organize and plan tasks
- Ability to work independently and as part of a team
- Pro-active with growth mindset

**How does team-spirit and professional development sound?**

We offer a highly vibrant and international work environment with colleagues all over the world. We guarantee a steep learning curve that will foster both your personal and professional development. We take pride in the strong team-spirit characterizing our global workforce, so you will gain a solid group of engaged and dedicated colleagues who are great at what they do and enjoy doing it

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