Outlet Manager
2 weeks ago
**Benefi **ts
- Attractive salary scheme
- Meal allowance/Transport allowance
- Performance Bonus
- Uncapped Commission
- Employee benefit package
- Medical benefit scheme
- Workers’ insurance
- Annual leave/Birthday leave/sick leave/childcare leave/maternity leave/paternity leave/shared parental leave/compassionate leave
- Career progression & development opportunities
- Monthly 8 off days
**Job Description
- Manage the day-to-day activities of the lounge schedule employees to ensure proper coverage, and plan and assign work
- Communicate and enforce policies and procedures
- Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job
- Oversee the daily operations of outlet for efficient operations
- Ensure good and prompt service to satisfy customers' needs
- Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines
- Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory controls
- Drive & exceed individual & store targets
- Provide excellent customer service
- Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
- Evaluate sales and work performance of frontline staff
- Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
- Guiding and training new staff members to promote internal growth
**Job Requirements
- Good interpersonal and communication skills
- Good leadership and people management skills
- Able to manage multiple priorities in a fast-paced work environment
- Proficient in Microsoft Office software
- Managers specializing in Sales - Retail / General, Spa and Wellness would be a plus
- Full time/permanent position
- Able to commit to working retail hours (11am-9pm), on weekends (10am-6pm) and public holidays (when required)
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