Gym Manager

Pineapple MMA is Singapore’s leading Muay Thai and MMA gym, home to world-class coaches and an energetic community of fighters, fitness enthusiasts, and everyday people striving to be their best selves.

With a growing member base and a commitment to quality training and experience, we’re looking for a **Gym Manager** to lead our operations and ensure every member interaction reflects the discipline, energy, and excellence that define Pineapple MMA.

This role is perfect for someone who thrives in fast-paced environments, loves solving operational challenges, and takes pride in creating seamless systems that keep people, classes, and facilities running at peak performance.

**Responsibilities include**:
**Strategy**:

- Work closely with the management team to design, implement, and refine operational strategies that align with Pineapple MMA’s growth goals.
- Review and analyse key performance indicators such as class occupancy, membership trends, and client feedback to drive improvements in efficiency and member satisfaction.
- Stay attuned to fitness and wellness market trends to ensure Pineapple MMA remains competitive and relevant in Singapore’s fitness landscape.

**People Development**:

- Lead, train, and inspire the front desk and operations team to uphold Pineapple MMA’s service and operational standards.
- Conduct regular performance reviews and develop clear SOPs to build accountability and consistency.
- Partner with management to address staff matters professionally and promptly — from attendance and scheduling to performance or client-related issues.
- Foster a motivated and reliable team culture grounded in discipline, teamwork, and pride in the brand.

**Service**:

- Lead by example to deliver an exceptional member experience — every class check-in, purchase, or question handled with professionalism and energy.
- Maintain a consistent service tone that reflects Pineapple MMA’s personality: confident, friendly, and real.
- Engage members by building familiarity and trust, ensuring every client feels part of the Pineapple community.
- Support in-studio activations, events, and initiatives to strengthen member engagement and retention.

**Operations**:

- Oversee all aspects of daily gym operations — from class check-ins, private session bookings, and membership administration to facility cleanliness and readiness.
- Ensure all client transactions (purchases, membership setup, freezes, renewals, cancellations) are processed accurately.
- Supervise inventory, supplies, vendor coordination, and facility maintenance.
- Manage team schedules, ensuring full shift coverage and punctuality across all hours of operation.
- Monitor and maintain operational compliance with Pineapple’s SOPs and policies.
- Generate regular reports on performance metrics, member trends, and operational efficiency to support management decisions.

**What we're looking for**:

- Minimum 2-4 years of work experience in gym, hospitality, F&B, retail, or fitness management.
- Strong leadership and organizational skills with a proven ability to manage teams and systems.
- Proficiency with **Mindbody** or similar membership management platforms is preferred, but not a must.
- Highly dependable, detail-oriented, and calm under pressure, thrives in structured, fast-moving environments.
- Excellent communication and people skills; confident handling client concerns with empathy and clarity.
- Working a variety of shifts, including weekends/public holidays.
- Passionate about fitness, martial arts, or community-driven wellness.

**Join Pineapple MMA — where world-class training meets world-class execution.**

If you’re driven, disciplined, and ready to lead a gym that’s as ambitious as its members, we’d love to meet you.

Pay: $2,800.00 - $4,500.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Gym membership

Work Location: In person