Reservation & Ticketing Agent

2 weeks ago


Singapore Asiana Airlines Full time

Responsibilities:
(i.e handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
- Handle B2B and B2C cases
- Handle day-to-day problem resolution, escalating to higher levels as required.
- Handle Groups and Allotments
- Handle all international and domestic ticketing queries

**Requirements**:

- A bachelor’s degree or equivalent
- Knowledge of Tour Packages would be an add-on advantage.
- Good interpersonal skill
- Good customer service focus on internal and external customers
- Good team player, able to work cohesively within immediate team and other department

Pay: $2,600.00 - $3,000.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary

Work Location: In person



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